People-focused professional with 7+ years of experience supporting members, employees, and teams in both government and corporate environments. Skilled in retirement benefits, customer support, and quality assurance, with a proven ability to resolve issues, ensure compliance, and create positive experiences. Recognized with the Overachiever Award and People’s Choice Award for going above and beyond in service and teamwork. Experienced in mentoring, employee engagement, and cross-team collaboration, with a strong commitment to building trust, improving processes, and supporting people with care and accuracy.