Elissa Mirsky
Raleigh
Summary
People-focused professional with 7+ years of experience supporting members, employees, and teams in both government and corporate environments. Skilled in retirement benefits, customer support, and quality assurance, with a proven ability to resolve issues, ensure compliance, and create positive experiences. Recognized with the Overachiever Award and People’s Choice Award for going above and beyond in service and teamwork. Experienced in mentoring, employee engagement, and cross-team collaboration, with a strong commitment to building trust, improving processes, and supporting people with care and accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Purchase Quality Control Analyst
NC Department of State Treasurer
10.2024 - Current
- Perform quality control for estimate requests, service purchases, affidavits, pink sheet refunds, and earnable allowance requests.
- Review purchase calculations for accuracy and eligibility in accordance with NC General Statutes.
- Audit workflows and ORBIT reports, correcting errors and ensuring compliance.
- Mentor and train analysts, providing feedback to improve accuracy and efficiency.
- Serve as cross-functional backup across QC processes and support leadership with complex cases.
- Knowledge of NC Statutes & Military Service (DD214)
- Test ORBIT system enhancements, troubleshoot issues, and document feedback for IT.
- Member of AI committees, evaluating and piloting technology solutions to improve workflows.
Retirement Processing Analyst
NC Department of State Treasurer
01.2022 - 2024
- Reviewed and processed retirement applications, verifying employer data and compensation details.
- Reconciled service records and collaborated with employers to resolve discrepancies.
- Assisted in updating SOP manuals and contributed to continuous process improvements.
- Provided training and mentoring to new analysts.
Imaging & Records Specialist
NC Department of State Treasurer
01.2019 - 01.2022
- Processed and analyzed incoming retirement and disability applications.
- Managed address corrections using Melissa Data and SmartMover.
- Performed quality control on outgoing correspondence and reconciled incoming payments.
- Tracked turnaround time and error rates using Excel, reporting results to supervisors.
- Coached team members and coordinated engagement opportunities to improve collaboration.
HR Operations Admin
Amazon Inc.
01.2017 - 01.2019
- Served as first point of contact for employee grievances; supported investigations with HRBP.
- Managed HR reporting, onboarding, attendance tracking, and compliance monitoring.
- Designed Excel dashboards to track workflow, improving data accuracy.
- Partnered with recruitment to hire and onboard associates; supported engagement and training initiatives.
Sales Supervisor – Shoe Department
Macy’s Inc.
01.2015 - 01.2017
- Supervised 10 associates; coached on sales techniques and customer service excellence.
- Analyzed sales reports, identified trends, and implemented strategies to exceed targets.
- Oversaw customer service escalations, scheduling, and daily store operations.
Education
Bachelor of Science - Business Administration
Walden University
Skills
- Retirement Benefits & Service Purchase Processing
- Auditing & Quality Control
- Records Retention & Document Management
- HIPAA Compliance Training (completed multiple times annually)
- Data & Workflow Management
- Workflow Management & Process Improvement
- Data Entry
- Learning & Development
- Supervisory Skills & Performance Coaching
- Employee Morale & Engagement Initiatives
- Employee Relations & Team Support
- Customer Service & Communication
Accomplishments
- Overachiever Award – recognized for consistently going above and beyond for both internal and external customers.
- People’s Choice Award – voted by peers for collaboration, teamwork, and positive impact in the workplace.
- Internal Career Progression – advanced within the NC Department of State Treasurer from Imaging & Records Specialist (2019) → Retirement Processing Analyst (2022) → Service Purchase Quality Control Analyst (2024), reflecting increasing responsibility and expertise.
- Selected to serve on two AI Innovation Committees (Microsoft Copilot Testing & Future Forward AI Use Committee) to evaluate and implement technology solutions that improve accuracy and efficiency.
Certification
- HIPAA Compliance Training – NC Department of State Treasurer LMS (completed multiple times annually)
- 100 HR Meditation Teacher Training – Yogamu, LLC (2021)
- Nutrition Certification - ISSA (2023)
- Zendesk Messaging for Agents (2022)
- Zendesk Talk for Agents (2022)
- Zendesk Support for Agents (2022 – expired)
Timeline
Service Purchase Quality Control Analyst
NC Department of State Treasurer
10.2024 - Current
Retirement Processing Analyst
NC Department of State Treasurer
01.2022 - 2024
Imaging & Records Specialist
NC Department of State Treasurer
01.2019 - 01.2022
HR Operations Admin
Amazon Inc.
01.2017 - 01.2019
Sales Supervisor – Shoe Department
Macy’s Inc.
01.2015 - 01.2017
Bachelor of Science - Business Administration
Walden University
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