Elissa Gordon
Store Manager
Hubert,NC
Summary
Results-driven retail management professional determined to exceed company goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Born leader with proven team building and management success.
Overview
18
18
years of professional experience
Work History
Store Manager
PetSmart
Morehead City, NC
04.2017 - Current
- Supervised guests through out store, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
PetSmart
New Bern, NC
02.2015 - 04.2017
- Supervised guests through out store, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Manager
PetSmart
New Bern, NC
01.2012 - 02.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Grooming Salon Manager
PetSmart
New Bern, NC
07.2010 - 01.2012
- Managed and maintained health, welfare and proper care of animals.
- Recruited and trained staff to offer grooming services for dogs and cats.
- Developed strong communication and organizational skills through working together as a group.
- Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
- Ordered supplies for forecasted grooming demands.
- Motivated staff to work together to meet daily and weekly sales goals.
Grooming Associate
PetSmart
Greenville, NC
05.2006 - 07.2010
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Groomed customers dogs to their specifications.
Skills
Relationship building and management
Team leadership and coaching
Maximizing profitability
Customer Relations
Operations
Timeline
Store Manager
PetSmart
04.2017 - Current
Store Manager
PetSmart
02.2015 - 04.2017
Operations Manager
PetSmart
01.2012 - 02.2015
Grooming Salon Manager
PetSmart
07.2010 - 01.2012
Grooming Associate
PetSmart
05.2006 - 07.2010