Completed store remodels by resetting shelves, assembling displays, and reorganizing product layouts according to planograms.
Stocked and merchandised products to maintain a clean and visually appealing sales floor.
Efficiently moved freight using pallet jacks and ensured accurate labeling, pricing, and shelf placement.
Collaborated with team members in a fast-paced environment to meet remodel deadlines.
Upheld strict safety and cleanliness standards throughout all remodel and stocking tasks.
Sales Representative
DICK’S Sporting Goods
02.2022 - 08.2024
Managed high-stress situations with professionalism while resolving disputes and customer complaints with empathy, strengthening customer loyalty.
Handled escalated calls efficiently and provided accurate information about products, services, and company policies.
Developed strong product knowledge to offer personalized recommendations and solutions.
Enhanced overall customer satisfaction by promptly addressing needs, concerns, and service requests.
Education
Bachelor of Arts - Accounting and Business Management
Lenoir-Rhyne University – Charles M. Snipes School of Business
Hickory, NC
05.2027
Skills
Meeting facilitation
Decision-making capacity
Customer service
Problem-solving
Attention to detail
BILINGUAL: FLUENT IN SPANISH
INVOLEMENTS
Community Service Volunteer, Hickory, NC, August 2023 - Current: Contributed to Lenoir–Rhyne’s #9 national ranking in community service among Division II programs., Taught physical education and supported athletic activities at a local special needs school., Promoted literacy by reading to students in K–5 classrooms across multiple elementary schools., Hosted free youth soccer clinics through the Lenoir–Rhyne soccer program to engage and support the community.
Semi-Professional Soccer Player, Mint Hill, NC, May 2025 - August 2025: Competed nationally at a semi-professional level, demonstrating strong commitment, teamwork, and discipline., Represented the organization with professionalism during competitions, events, and community outreach activities.
Timeline
Remodel Team Associate
Walmart Inc Neighborhood Market
05.2025 - 08.2025
Sales Representative
DICK’S Sporting Goods
02.2022 - 08.2024
Bachelor of Arts - Accounting and Business Management
Lenoir-Rhyne University – Charles M. Snipes School of Business