Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
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Elijah Toms

Charlotte

Summary

Focused and reliable retail sales professional with strong organizational skills, excellent understanding of technology, and experience in dynamic, high-performance environments. Proficient in operating POS systems, handling cash, processing freight, stocking merchandise, and mobilizing a team. Maintains a high level of customer satisfaction by smoothly resolving customer requests, needs, and problems. Organized and dependable at successfully managing multiple priorities, with a positive attitude.

Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Sales Associate

Best Buy
Charlotte
06.2023 - Current
  • Assisted customers with product selection and provided expert advice on electronics.
  • Maintained product displays, and ensured merchandise was organized and stocked properly.
  • Pitched branded payment options and memberships to customers, aiding store efficiencies.
  • Worked multiple positions in addition to sales, namely fulfillment, truck unloading, host, cash office, and various impromptu store projects.
  • Kept track of store and personal efficiencies to be aware of store performance through Power BI.
  • Fulfilled customer orders promptly to assure customer satisfaction.
  • Delegated tasks to staff efficiently and effectively, daily.
  • Prevented would-be manager issues by inquiring into customer complaints.
  • Trained multiple colleagues for the daily tasks expected of them.

Specialty Sales: Technology

Target
Arden
08.2022 - 12.2022
  • Aided customers by asking questions to assess their needs and budgets.
  • Recommended technology, and explained features and costs, to help customers make educated decisions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
  • Organized racks, shelves, and pegs to maintain the store's visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products, and checked the store system for merchandise at other sites.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Tended to daily tasks of unloading, stocking, and storing freight, while tending to customer needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Performed essential tasks while the store underwent renovations

Kitchen Staff Member

Chick-fil-A
Asheville
09.2021 - 05.2022
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • I learned my other teammates' work tasks to operate more efficiently.
  • I was cross-trained for multiple stations within the kitchen.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • I worked on call on several occasions of understaffing.

Education

Bachelor of Arts - Japanese

University of North Carolina At Charlotte
Charlotte, NC
12-2026

BSBA - Human Resource Management

University of North Carolina At Charlotte
Charlotte, NC
12-2026

High School Diploma -

TC Roberson High School
06-2022

Undergraduate -

Asheville-Buncombe Technical Community Colledge
Asheboro, NC

Skills

  • Project management
  • Customer service, retail sales, and technology sales
  • Teamwork and collaboration
  • Human resource management
  • Visual merchandising
  • Employee training
  • Effective communication
  • Time management
  • Cash register operation
  • Stocking and replenishing
  • Excellent organizational skills

Affiliations

  • President of an interest group student organization

Languages

Japanese
Limited

Certification

  • Big Joe certified

References

References available upon request.

Timeline

General Sales Associate

Best Buy
06.2023 - Current

Specialty Sales: Technology

Target
08.2022 - 12.2022

Kitchen Staff Member

Chick-fil-A
09.2021 - 05.2022

Bachelor of Arts - Japanese

University of North Carolina At Charlotte

BSBA - Human Resource Management

University of North Carolina At Charlotte

High School Diploma -

TC Roberson High School

Undergraduate -

Asheville-Buncombe Technical Community Colledge

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Elijah Toms