Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elijah McDowell

Cornelius

Summary

Diligent service worker with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Willingness to adapt and learn from my peers in order to perform duties more effectively.

Overview

5
5
years of professional experience

Work History

Overnight Office Host

Roddey Apartments
02.2023 - 05.2024
  • Monitored cameras, handled resident check ins, put in work orders for residents, and handled any requests needed by residents.
  • First line of communication between residents and campus residency staff for after hour needs. This included helping residents directly or contacting Resident Assistants for issues that required their presence.

Pollster

Winthrop University Center for Public Opinion and Policy Research
09.2022 - 05.2024
  • Cold called numbers to find those interested in taking our surveys, using rebuttal methods to convince those who answered into giving us a bit of their time to take our survey.
  • Surveyed individuals over the phone and recorded their opinion
  • Maintained a professional tone and non-biased presence with those I spoke to maintain the reputation of the research center.
  • Used interpersonal and communication skills to build rapport with respondents to keep them engaged through the entire survey.

Cashier and Concessions

DiGiorgio Campus Center and Winthrop Coliseum
09.2021 - 05.2023
  • Rang up customer’s orders, stocked the fridges and concessions, and maintained areas under my purview
  • Handled customer interactions and customer service requests
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Office Assistant

Kelly Tours Tours Bus Company
02.2019 - 08.2019
  • My duties included answering phones, recording data concerning the buses fuel, mileage, costs incurred, and dates of trips the buses were taking.
  • Kept files and paperwork organized as to efficiently make sure work orders for our bus drivers were delivered expediently.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Education

Bachelor of Arts - Sociology

Winthrop University
Rock Hill, SC
08.2024

Skills

  • Customer service
  • Multitasking proficiency
  • Effective time management
  • Detail-oriented
  • Microsoft Office
  • Computer Literacy
  • Organization
  • Basic and Advanced Math Skills
  • Strong Interpersonal Skills
  • Team collaboration

Timeline

Overnight Office Host

Roddey Apartments
02.2023 - 05.2024

Pollster

Winthrop University Center for Public Opinion and Policy Research
09.2022 - 05.2024

Cashier and Concessions

DiGiorgio Campus Center and Winthrop Coliseum
09.2021 - 05.2023

Office Assistant

Kelly Tours Tours Bus Company
02.2019 - 08.2019

Bachelor of Arts - Sociology

Winthrop University

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Elijah McDowell