Elijah Frazier
Holly Ridge
Summary
Dedicated mechanic with knowledge and experience in vehicle inspection and maintenance. Skilled in problem-solving and customer service, ensuring satisfaction through thorough diagnostics and effective communication. Committed to maintaining high safety standards and operational efficiency.
Overview
6
6
years of professional experience
Work History
Mechanic
Army
Joint Base Lewis-McChord
06.2021 - 12.2025
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Conducted thorough inspections of vehicles to identify safety issues and ensure compliance with maintenance standards.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Ensured safety protocols were followed while working on vehicles.
- Diagnosed mechanical issues in military vehicles and equipment.
- Conducted routine maintenance on diverse Army machinery and systems.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Monitored shop equipment to maintain safe working condition.
- Kept detailed records of repairs, labor involved and parts used.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Examined loose bolts and specified safety devices on vehicles and made adjustments.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Connected electrical wiring to control panels and electric motors.
- Removed old oil, replaced filters, and added correct amounts of fluids.
Customer Service Representative
Advanced Auto Parts
Moyock
02.2020 - 05.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collaborated with team members to enhance customer service delivery and improve overall customer experience.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers with product inquiries and selection processes.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Processed customer orders and returns efficiently.
- Maintained knowledge of automotive parts and accessories.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
J.P. Knapp Early College High School
Currituck, NC05-2021
Skills
- Preventive maintenance
- Diagnostic procedures
- Vehicle inspection
- Customer relationship management
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Troubleshooting skills
- Belt and hose replacements
- Maintenance and repairs
- Safety compliance
Timeline
Mechanic
Army
06.2021 - 12.2025
Customer Service Representative
Advanced Auto Parts
02.2020 - 05.2021
High School Diploma -
J.P. Knapp Early College High School