Elijah Curtis
Charlotte
Summary
Experienced with leading sales teams and managing retail operations. Utilizes expertise in customer engagement, inventory control, and sales strategies to drive performance. Track record of fostering strong customer relationships and achieving consistent sales growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
General Motors, GM
04.2023 - Current
- Lead, coach, and motivate the sales team to achieve monthly and annual sales targets.
- Develop and implement effective sales strategies to increase revenue and market share.
- Oversee daily dealership operations, including customer service, showroom presentation, and inventory management.
- Train and mentor sales associates on product knowledge, negotiation techniques, and customer engagement.
- Train and mentor sales associates on product knowledge, negotiation techniques, and customer engagement.
- Ensure compliance with dealership policies, manufacturer requirements, and industry regulations.
- Conduct market research to identify trends, competitor activity, and opportunities for growth.
- Negotiate pricing, trade-ins, and financing options within dealership guidelines.
Assistant Operations Manager
Concentrix
02.2017 - 04.2020
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Implemented new software solutions to automate routine tasks.
Tag and Title Clerk
Carvana
08.2015 - 05.2017
- Prepared tax and title documents to submit legal transfer work to DMV.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
- Coordinated effectively with local Department of Motor Vehicles representatives for smooth processing of all required documentation.
- Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
- Conducted thorough research to resolve complex registration issues, improving overall department efficiency.
- Performed regular audits of inventory and supplies, minimizing shortages that could disrupt operations.
- Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
- Maintained accurate records, ensuring timely and error-free processing of all transactions.
- Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
- Performed routine data entry or document management.
- Updated operational records or licensing information using computer terminals.
- Researched information in municipal archives upon request of public officials or private citizens.
- Issued public notification of official activities or meetings.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Education
BBA - Business Administration And Management
University of Phoenix
Tempe, AZ12-2025
Skills
- Customer service
- Retail operations
- Sales expertise
- Driven work ethic
- Management
- Decision-making
- Customer engagement
- Team supervision
- Critical thinking
- Training and mentoring
- Sales team leadership
- Sales metrics analysis
- Resource management
- Team recruitment
- Staff training and development
- Relationship building
- Time management
Certification
- EMD - Emergency Medical Dispatch
Timeline
Retail Sales Manager
General Motors, GM
04.2023 - Current
Assistant Operations Manager
Concentrix
02.2017 - 04.2020
Tag and Title Clerk
Carvana
08.2015 - 05.2017
BBA - Business Administration And Management
University of Phoenix
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