Summary
Overview
Work History
Education
Skills
Timeline
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Elihu Porter El

Wake Forest

Summary

Dedicated and detail-oriented professional with a proven track record in customer service, operations, and technical support. Expertise in managing high-pressure environments while adhering to safety protocols and delivering efficient solutions. Currently pursuing a degree in Computer-Science to enhance technical capabilities and security awareness. Committed to operational excellence, continuous growth, and lifelong learning to drive success in dynamic settings.

Overview

10
10
years of professional experience

Work History

Retail Sales Consultant

AT&T
06.2023 - Current
  • Provide expert technical support for digital devices and services. Resolve service issues, activate customer accounts, manage client relationships, and operate CRM and inventory systems to optimize sales and service efficiency.

Inbound Warehouse Associate

Target
09.2021 - 04.2022
  • Managed inventory operations and shipments under strict safety guidelines. Performed accurate cycle counts, resolved stock discrepancies, and collaborated with teams to streamline warehouse logistics and order fulfillment.

Sales Support Generalist

Victoria’s Secret
06.2015 - 10.2020
  • Organized and replenished stockrooms, prepared merchandise for floor display, supported point-of-sale troubleshooting, and consistently met sales goals.

City Carrier Assistant (CCA)

U.S. Postal Service
11.2017 - 12.2018
  • Delivered and secured mail on assigned routes while adhering to federal protocols. Used mobile scanning technology to track deliveries and provided courteous customer service during mail distribution.

Education

Associate of Science - Computer Information Science – Cybersecurity

ECPI University
Raleigh, NC
05.2026

Skills

  • Cybersecurity Fundamentals
  • Verbal communication
  • Technical Troubleshooting
  • Inventory and Asset Management
  • POS Systems
  • Customer satisfaction
  • Money handling
  • Organizational Efficiency
  • Safety and Compliance Protocols
  • Problem Solving and Team Collaboration
  • Data inputting
  • Salesforce CRM software

Timeline

Retail Sales Consultant

AT&T
06.2023 - Current

Inbound Warehouse Associate

Target
09.2021 - 04.2022

City Carrier Assistant (CCA)

U.S. Postal Service
11.2017 - 12.2018

Sales Support Generalist

Victoria’s Secret
06.2015 - 10.2020

Associate of Science - Computer Information Science – Cybersecurity

ECPI University

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Elihu Porter El