Eliana Rosas
Angier
Summary
Accomplished Pharmacy Technician and Shift Supervisor at Walgreen's Pharmacy, I excel in strategic issue resolution and fostering team collaboration. My expertise in HIPAA compliance and inventory tracking, combined with a customer-oriented approach, has significantly enhanced patient satisfaction and operational efficiency. Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and adapting to changing needs.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
08.2024 - Current
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Shift Supervisor
Walgreen's Pharmacy
08.2023 - 08.2024
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Insured store inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw loading and unloading of packages in warehouse.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Associate
Walgreen's Pharmacy
07.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Education
GED -
Johnston Community College
Smithfield, NC01-2025
Skills
- Strategic Issue Resolution
- Customer-oriented
- Effective Team Engagement
- HIPAA
- Drug safety
- Transaction Handling
- Cash Management
- Occupational Safety Management
- Inventory Tracking Expertise
- Team collaboration
- Insurance Claims Processing
- POS system operation
Languages
Spanish
Limited Working
Timeline
Pharmacy Technician
Walgreen's Pharmacy
08.2024 - Current
Shift Supervisor
Walgreen's Pharmacy
08.2023 - 08.2024
Customer Service Associate
Walgreen's Pharmacy
07.2022 - 08.2023
GED -
Johnston Community College
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