Elexus Tucker
Charlotte
Summary
Results-oriented Practice Manager with over 5 years of healthcare leadership experience in multi-provider and multi-site environments generating $1M–$6M in revenue. Expertise in practice transformation, KPI-driven growth, and schedule optimization, complemented by strong financial acumen. Proven track record of developing strategic business initiatives that enhance operational excellence and drive efficiency in dynamic healthcare settings.
Overview
4
4
years of professional experience
Work History
Business Partner
Petfolk
02.2025 - Current
- Enhanced operational efficiency and financial performance of multi-provider pet care center.
- Aligned clinical excellence with operational growth through partnerships with veterinary doctors.
- Managed and developed over 10 support staff, ensuring efficient service coverage.
- Oversaw KPI performance, P&L reviews, payroll, and implemented corrective action plans.
- Ensured service excellence by managing patient flow and addressing client concerns daily.
- Streamlined inventory management and compliance with OSHA and regulatory standards.
Practice Manager – Orthodontic Partners
Robinson & Ries Orthodontics
05.2024 - 04.2025
- Led day-to-day operations of a specialty orthodontic practice with 2 doctors and 16 team members.
- Collaborated with orthodontists to optimize provider schedules, patient flow, and staffing coverage.
- Recruited, onboarded, coached, and developed clinical and administrative team members.
- Managed inventory, vendor relationships, and monthly supply budgets.
- Ensured compliance with OSHA, HIPAA, and organizational policies.
- Served as primary escalation point for patient concerns and experience management.
- Analyzed practice performance metrics, identifying areas for process improvement and strategic growth.
Multi-Site Hospital Manager
Mission Veterinary Partners
02.2022 - 03.2024
- Oversaw operations across multiple hospital locations, leading staffing, performance management, and operational consistency.
- Managed teams of 50+ employees, including hiring, training, retention, and performance accountability.
- Partnered with medical leadership to align clinical quality with business objectives.
- Drove revenue growth, operational efficiency, and client satisfaction through KPI tracking and process improvement.
- Supported change management initiatives across sites to improve culture and performance.
Director of Technician Student Engagement
Mission Veterinary Partners
10.2021 - 02.2022
- Designed and managed technician externship and pipeline programs in partnership with executive leadership.
- Collaborated cross-functionally with Talent Acquisition and field leaders to improve onboarding and workforce readiness.
- Delivered regular reporting and updates to executive and clinical leadership teams.
Education
Dental Assisting Program -
Cherry Hill Dental
01.2024
Master of Business Administration (MBA) -
Bemidji State University
05-2026
Bachelor of Science -
Rochester Institute of Technology
Skills
- Multi-provider practice administration
- Multi-Site Leadership
- Provider Partnership & Schedule Optimization
- KPI & P&L Management
- Change Management & Turnarounds
- Team Development & Culture Building
- Inventory & Cost Control
- Compliance (OSHA / HIPAA)
- Patient Experience Optimization
Timeline
Business Partner
Petfolk
02.2025 - Current
Practice Manager – Orthodontic Partners
Robinson & Ries Orthodontics
05.2024 - 04.2025
Multi-Site Hospital Manager
Mission Veterinary Partners
02.2022 - 03.2024
Director of Technician Student Engagement
Mission Veterinary Partners
10.2021 - 02.2022
Dental Assisting Program -
Cherry Hill Dental
Master of Business Administration (MBA) -
Bemidji State University
Bachelor of Science -
Rochester Institute of Technology