Elbony McMillian-Dukes
Winston-Salem
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Banfield Pet Hospital
06.2017 - Current
- I work the front desk making appointments, rescheduling appointments, answering phone calls ans well making transactions after services have been given
- Interacting with different clients by talking to them, providing information about what we do and the prices and checking them in and out
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Cleaner
NSC
01.2017 - 06.2017
- Cleaning
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Cashier/Sales Associate
Walmart
05.2016 - 08.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Housekeeper
Residence Inn by Marriott Peachtree Corners
08.2013 - 12.2015
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Diploma - Medical Billing & Coding
Bryant & Stratton College-Online
New York, NY03.2025
Atlanta Job Corps
Atlanta, GA05.2013
Diploma - Business administration
Atlanta Job Corps Center
Atlanta, GA05.2013
Skills
- Microsoft office
- Cleaning
- Veterinary Assistant
- Animal Care
- Communication skills
- Customer service
- Negotiation
- Kennel Experience
- Animal Restraint
- Animal Handling
- Hospital Experience
- Front Desk
- Computer Skills
- Microsoft Powerpoint
- Microsoft Outlook
- Medical Records
- Phone Etiquette
- Computer Operation
- Time management
- Clerical experience
- Customer focus
Certification
- Microsoft Word, Present
- Microsoft Excel, Present
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Attention to detail, Proficient, 03/01/23
- Administrative assistant/receptionist, Proficient, 03/01/23
- Medical receptionist skills, Proficient, 02/01/23
Timeline
Customer Service Coordinator
Banfield Pet Hospital
06.2017 - Current
Cleaner
NSC
01.2017 - 06.2017
Cashier/Sales Associate
Walmart
05.2016 - 08.2016
Housekeeper
Residence Inn by Marriott Peachtree Corners
08.2013 - 12.2015
Diploma - Business administration
Atlanta Job Corps Center
Diploma - Medical Billing & Coding
Bryant & Stratton College-Online
Atlanta Job Corps
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