Elaisè McMahon
Charlotte
Summary
Dynamic operations leader with a proven track record at Hello Sailor, excelling in staff management and inventory control. Enhanced team performance through innovative training programs and streamlined processes, achieving significant waste reduction. Adept at fostering customer relationships and driving operational excellence in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hello Sailor
Huntersville, NC
03.2025 - Current
- Led daily operations, ensuring efficient workflow and high-quality service.
- Trained and operated with a Michelin recommended restaurant for over a year
- Managed staff scheduling and performance evaluations to enhance team productivity.
- Developed training programs for new hires to improve onboarding experience.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
General Manager
Gaelic Alley
Kannapolis, NC
12.2023 - 03.2025
- Directed daily operations, ensuring efficient service and high customer satisfaction.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Developed staff training programs, enhancing team performance and service quality.
- Analyzed financial reports to identify trends, guiding strategic business decisions.
- Oversaw budget management, ensuring alignment with organizational goals and resource allocation.
Owner/Operator
Kodiak Bar and Lounge
Concord
09.2021 - 03.2025
- Managed daily operations, ensuring smooth service and optimal customer satisfaction.
- Developed event timelines and schedules to enhance operational efficiency and team coordination.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Supervised on-site staff during events, ensuring adherence to timelines and quality standards.
- Coordinated schedules and timelines for events.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Education
Bachelor of Arts - Organizational Communication
University North Carolina Charlotte
Charlotte 05.2021
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Customer relationship management (CRM)
Certification
Certified meeting and event planner
Timeline
Assistant General Manager
Hello Sailor
03.2025 - Current
General Manager
Gaelic Alley
12.2023 - 03.2025
Owner/Operator
Kodiak Bar and Lounge
09.2021 - 03.2025
Bachelor of Arts - Organizational Communication
University North Carolina Charlotte