Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elaina Ward

Lexington

Summary

Dynamic and dedicated professional with extensive experience in customer service at Southern Lunch. Proven ability to enhance guest experiences through strong multitasking and attention to detail. Skilled in payment processing and fostering team collaboration, consistently improving service delivery and maintaining high cleanliness standards in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress/Restaurant Hostess

Southern Lunch
09.2020 - 06.2025
  • Provided prompt and friendly service to customers, enhancing overall dining experience.
  • Assisted in menu presentation and explained daily specials to guests.
  • Maintained cleanliness and organization of dining area, ensuring adherence to health standards.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Adapted quickly to changing customer needs and high-pressure situations during peak hours.
  • Supported team members during busy shifts, fostering a cooperative work environment.
  • Learned restaurant procedures and protocols, consistently seeking opportunities for improvement in service delivery.
  • Greeted and seated guests, ensuring a warm and welcoming atmosphere.
  • Managed reservation system, optimizing table assignments for efficiency.
  • Assisted in maintaining cleanliness and organization of dining area.

Dog Grooming Assistant

Paw Daddy's
07.2020 - 09.2020
  • Assisted in bathing, drying, and grooming dogs to maintain hygiene and appearance.
  • Utilized grooming tools and equipment to ensure quality service and pet comfort.
  • Supported senior groomers in handling pets during grooming sessions, ensuring safety and care.
  • Organized grooming supplies and maintained clean workspace for efficient operations.
  • Monitored pet behavior to identify signs of stress or discomfort during grooming processes.
  • Implemented new cleaning protocols that improved sanitation practices within the facility.

Crew Member

Bruces Tuxedo
04.2020 - 06.2020
  • Accurately measured customers for the proper fit of tuxedo.
  • Broke down and separated tux's piece by piece and color.
  • Checked customers out/ took payments.
  • Accurately managed time to make sure customers were in and out in a timely manner.

Education

No Degree - Undecided

Davidson Davie Community College
Lexington, NC
05-2027

North Davidson High School
Lexington, NC
06-2023

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Attention to detail
  • Decision-making
  • Payment processing
  • Service prioritization
  • Active listening
  • Time management
  • Organization

Certification

  • Serve Safe Certification
  • CPR Certification

Timeline

Waitress/Restaurant Hostess

Southern Lunch
09.2020 - 06.2025

Dog Grooming Assistant

Paw Daddy's
07.2020 - 09.2020

Crew Member

Bruces Tuxedo
04.2020 - 06.2020

No Degree - Undecided

Davidson Davie Community College

North Davidson High School

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Elaina Ward