El-Shaddai Mali
Raleigh
Summary
Dedicated hard worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Karate International Raleigh
2023.09 - 2023.10
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Receptionist
Paintbase
2022.09 - 2023.07
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Customer Service Associate
Walgreens
2022.02 - 2022.08
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Brand Associate
Old Navy
2020.11 - 2021.12
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Drove sales and service using suggestive selling techniques and observing non-verbal cues.
Cashier
Harris Teeter
2020.08 - 2020.11
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Pool Attendant
Triangle Aquatics
2019.04 - 2019.08
- Moved umbrellas and lounge chairs at request of guests.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Checked side duty list for opening and closing procedures.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Monitored access to entry and exit points to avoid congregating.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
Education
High School Diploma -
Wakefield High School
Raleigh, NC06.2021
Skills
- Cash Handling
- Inventory Control
- Mail Distribution
- Departmental Support
- File Organization
- Call Routing
- Customer Service
- Front Office Management
- Scheduling Appointments
- Team Collaboration
- Conflict Management
- Listening Skills
Timeline
Front Desk Receptionist
Karate International Raleigh
2023.09 - 2023.10
Receptionist
Paintbase
2022.09 - 2023.07
Customer Service Associate
Walgreens
2022.02 - 2022.08
Brand Associate
Old Navy
2020.11 - 2021.12
Cashier
Harris Teeter
2020.08 - 2020.11
Pool Attendant
Triangle Aquatics
2019.04 - 2019.08
High School Diploma -
Wakefield High School
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