Eileen M. Ciriello
Raleigh,NC
Summary
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in Salesforce and customer service.
Overview
33
33
years of professional experience
Work History
Inside Sales Representative
Hitachi Energy
Raleigh, NC
01.2021 - Current
- Cultivated strong client relationships through proactive communication and follow-up strategies.
- Executed sales strategies to drive product awareness and generate leads within target markets.
- Collaborated with cross-functional teams to streamline sales processes and enhance customer experience.
- Sales process management-guide customers through the sales process, from initial contact to closing the sale, ensuring a smooth experience.
- Work closely with marketing and sales teams to develop effective strategies and achieve sales targets.
Data Entry
ACCENTUATE STAFFING
07.2020 - 12.2020
- Temporary position working on vendor maintenance
- Working primarily in SAP
Administrative
SHERWOOD PARTNERS
08.2019 - 10.2020
- Research Accounts Receivable and Accounts Payable claims
- Resolve customer complaints regarding the closing of Dudson USA
- Compile and store all company documents that maybe needed in the dissolving of the company
- Be available to answer questions regarding the company and it’s policies
- Review operational records and reports to ensure accuracy
Manager, Inside Sales
DUDSON USA, INC.
Raleigh, NC
07.2015 - 08.2019
- Resolve customer complaints regarding sales and service.
- Order management: follow orders from quote to delivery. This includes working with salespeople and/or customer on availability, offer alternatives if necessary, production on timelines, designers on custom product, warehouse for receipt of product into warehouse, transportation for the delivery of product to the end user to name a few.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
- Review operational records and reports to project sales and determine profitability.
- Direct and coordinate activities involving sales of product.
- Confer with potential customers regarding product needs and advise customers on types of products to purchase.
- Represent the Company at trade association meetings and shows to promote products.
Customer Relations Manager
DUDSON USA, INC.
Raleigh, NC
05.2011 - 07.2015
- Confer with customer by telephone or in person to provide information about products or enter orders, cancel orders, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action to be taken.
- Check to ensure that appropriate charges were made to resolve customer’s problems.
- Contact customers to respond to inquiries.
- Compare disputed merchandise with original requisitions and information from invoices and prepare return authorizations for returned goods.
- Solicit sales of new or additional services or products.
- Represent the company in negotiating contracts and formulating policies with suppliers.
- Prepare and process requisitions and purchase orders for products.
- Maintain records of goods ordered and received.
- Analyze market and delivery systems to assess present and future material availability.
- Resolve vendor or contract grievances and claims against suppliers.
Operations Manager
HEPP-BAUSCHER
11.2003 - 05.2011
- Oversee activities directly related Customer Service and Warehouse.
- Direct and coordinate activities of businesses with pricing, sales, or distribution of products.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Establish and implement departmental policies, goals, objectives and procedures.
- Determine staffing requirements, interview, hire and train new employees.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Manage the movement of goods into and out of the FTZ (Foreign Trade Zone) Warehouse.
- Work with US Customs broker on any issues that come up with the importation or exportation of products.
Operations Manager
HEPP-BAUSCHER
Raleigh, NC
06.1993 - 11.2003
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supplier changes or disposal of records.
- Plan, administer and control budgets for contracts, equipment and supplies.
- Hire and terminate clerical and administration personnel.
- Conduct classes to teach procedures to staff.
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts.
- Prepare budgets and approve budget expenditures.
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful, energetic and hardworking
- Strong communication skills
- Adept multi-tasker
- Relationship development
- Customer relationship management
- Email and phone etiquette
- Organized and efficient
- Salesforce CRM
- Superior organizational skills
Timeline
Inside Sales Representative
Hitachi Energy
01.2021 - Current
Data Entry
ACCENTUATE STAFFING
07.2020 - 12.2020
Administrative
SHERWOOD PARTNERS
08.2019 - 10.2020
Manager, Inside Sales
DUDSON USA, INC.
07.2015 - 08.2019
Customer Relations Manager
DUDSON USA, INC.
05.2011 - 07.2015
Operations Manager
HEPP-BAUSCHER
11.2003 - 05.2011
Operations Manager
HEPP-BAUSCHER
06.1993 - 11.2003