Eileen Gibbons

In my current role as CEC Specialist for CAAL team I provide support to Agents by responding to product and service concerns and recommending solutions in a timely manner. Answer escalated customer calls to evaluate and resolve customer concerns and provide support. Trained to take customer calls for Service, Bankcard personal and business, Business Support and Fraud when needed.

I provide support to existing customers by responding to product and service concerns and recommending solutions in a timely manner. I answer incoming calls to evaluate and resolve customer concerns and provide support. I support team members by showing them where to find the answers.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Educated customers on use of banking website and mobile apps.
• Provided customer records, account statements and copies of checks.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Audited fellow teller currency to contribute to dual-control procedures.
• Placed orders for customer checks and verified starting numbers.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.