EGYPT ROGERS
Jacksonville
Summary
Adaptable and detail-oriented professional with experience in both clinical and administrative settings. Strong background in customer service, scheduling, and managing high-volume interactions in fast-paced environments. Skilled in communication, problem-solving, and quickly learning new systems to support efficient operations. Known for providing positive client experiences while maintaining organization, accuracy, and professionalism. Seeking opportunities to apply a diverse skill set across healthcare, administrative, and customer-focused roles
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Receptionist
Gilliam Dentistry
Jacksonville
06.2025 - Current
- Greeted patients warmly and directed them to appropriate services.
- Verified patient insurance eligibility and coverage details
- Registered new patients
- Explained treatment plans and financial responsibilities to patients and guardians
- Processed patient payments and documentation in compliance with HIPPA regulations
- Managed appointment scheduling using dental practice management software.
- Answered phone calls and addressed patient inquiries effectively.
- Developed flyers, promotions, and advertisements to support office marketing
Dental Assistant
Super Smiles 4 Kids
Portsmouth
01.2023 - 06.2025
- Scheduled patient appointments and coordinated follow-up care with patients and guardian
- Maintained accurate digital logs and records
- Assisted pediatric and general dentist during chairside procedures including composite fillings, crowns, extractions, and endodontic procedures
- Performed prophylaxis (polishing) and hand scaling of children's teeth to ensure oral health
- Operated and maintained sterilization equipment to ensure sterile clinical environment
- Captured dental radiographs to assist in diagnosis and treatment planning
- Provided chairside support and behavioral management for pediatric patients
- Delivered pre- and post- treatment instructions to parents and guardians
- Assisted in patient care by providing comfort and support, fostering a positive environment for children during dental procedures.
- Demonstrated strong time management, organization, and leadership skills
- Recognized for reliability, leadership, and positive attitude
Education
HIGH SCHOOL DIPLOMA -
Manor High School
Portsmouth, VaSkills
- Patient Advocacy
- Team Collaboration
- HIPPAA compliance
- Behavioral Management
- Time Optimization
- Customer Engagement
- Data Management
- Stress Management
- Technical Adaptability
- Attention to Detail
- Conflict Resolution
- Workflow Efficiency
- Quality Assurance
- Patient Coordination
- Clinical Documentation
- Scheduling Coordination
- Patient Comfort
- Dental Software
- Multitasking
- Customer Service
- Phone & In-Person communication
- Insurance verification and billing support
- Dental software systems
- Phone and front desk communications
Courses
- Dental Radiation Certification (Nov.2023-Dec.2023- Old Dominion University)
- CPR AED (Aug.2024-Heart Saver Institution)
References
- Dr. Brendon Prestwich, Super Smiles 4 Kids, brendonprestwich@gmail.com, 5053588681
- Dr. Stanley Moss, Super Smiles 4 Kids, 7576202930
Timeline
Receptionist
Gilliam Dentistry
06.2025 - Current
Dental Assistant
Super Smiles 4 Kids
01.2023 - 06.2025
HIGH SCHOOL DIPLOMA -
Manor High School