Efrem Hooper
Charlotte
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
LSR
Medspeed
Charlotte
02.2025 - Current
- Collaborate with diverse coworkers to achieve product and service goals and resolve related issues. Pickup and delivery of specimens, medical records, for clients immediate needs.
Wheelchair Transportation
ATS Transportation
Charlotte
03.2015 - Current
- Assisted disabled passengers with wheelchair transportation, ensuring comfort and safety during transit.
- Coordinated transportation for medical appointments and daily errands, facilitating access to essential services.
- Coordinated transportation for medical appointments and daily errands, facilitating access to essential services.
- Greeted customers and provided door-to-door transportation services.
- Provided secure transportation services in accordance with established safety protocols.
- Performed pre-trip inspections to ensure vehicle was safe to operate according to Department of Transportation guidelines.
- Maintained accurate records of all patient transportation services provided.
- Provided transportation services for family members when needed.
Dispatcher Coordinator
TMS Senior Transportation Service
Charlotte
11.2012 - 02.2015
- Coordinated transportation schedules for seniors ensuring timely service delivery.
- Monitored real-time traffic updates to optimize routing decisions for drivers.
- Communicated with drivers to resolve route issues and enhance service efficiency.
- Resolved customer complaints in a timely manner.
- Collaborated with healthcare facilities to arrange patient transport services.
- Conducted regular safety inspections of vehicles used by drivers for dispatch services.
- Developed and maintained relationships with community partners for service enhancement.
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Assessed driver performance based on feedback from customers or supervisors.
- Responded promptly to emergency calls from customers or employees in distress.
Education
West Charlotte High School
Charlotte , NCSome College (No Degree) -
Central Piedmont Community College
Charlotte, NCSkills
Motivated professional with strong work ethic and adaptability Delivered outstanding customer service through effective multitasking and time management Contributed to positive customer experiences by mastering new skills and working effectively without supervision
Motivated professional with strong work ethic and adaptability Delivered outstanding customer service through effective multitasking and time management Contributed to positive customer experiences by mastering new skills and working effectively without supervision
Timeline
LSR
Medspeed
02.2025 - Current
Wheelchair Transportation
ATS Transportation
03.2015 - Current
Dispatcher Coordinator
TMS Senior Transportation Service
11.2012 - 02.2015
West Charlotte High School
Some College (No Degree) -
Central Piedmont Community College