Edwina Sutton
Charlotte,NC
Summary
An accomplished people and results-focused Human Resource professional with more than 10 years’ experience in outsourcing, customer care services, business operations, payroll, HR administration, operations support, data analysis, and quality assurance. Proficient in human capital technology and outsourced benefits administration. Exhibits a proven record of utilizing expertise and the ability to create trusting relationships. My long-term goals revolve around continuous personal and professional growth. I am committed to expanding my skill set and knowledge to take on more challenging roles and contribute to the success of the organization. I aspire to be in a leadership position where I can make a significant impact, inspire others, and drive positive change within the company.
Overview
14
14
years of professional experience
Work History
HEALTH CLIENT SPECIALIST
ALIGHT
08.2022 - 07.2023
- Collaborated with client to resolve requests related to project or escalated employee issues.
- Resolved cases and systematic edits for clients' employees.
- Worked daily with other colleagues, third-party providers, and client contacts to ensure a seamless process delivery.
- Utilized data on proprietary system to perform root cause analysis and trending for continuous improvement opportunities.
- Developed reports utilizing various data extraction tools to meet client plan rules and resolve issues.
- Developed proprietary system for new client project requests based upon complete plan rules.
- Solved systematic issues by analyzing proprietary system to determine gaps in functionality as compared to client plan rules to arrive at root cause of issues.
- Provided creative solutions to continuously improve and optimize client delivery.
- Led projects utilizing standard project management disciplines.
- Worked globally to ensure the company's team delivered exceptional service to clients and plan participants.
- Developed ability to deliver feedback to team members as well as accept and apply feedback.
Senior Human Resources Generalist
ALIGHT
12.2012 - 08.2022
- Led and co-facilitated team huddles and CVSH client specific training.
- Utilized telephone, email, and E-services channels as well as active listening, probing, play-back, and style-matching skills, to function as first point of contact to all employee human resources inquiries.
- Assessed client needs, responded directly to customer, and accurately processed transactions.
- Possessed in-depth knowledge and understanding of clients' human resources programs, benefits, compensation plans, and payroll administration.
- Served as a liaison between employees and management teams, addressing concerns, answering questions, and providing guidance on policies/procedures when needed.
- Conducted pre-screening interviews, pre-employment assessments, onboarding, and new hire orientation as well as track status of candidates in HRIS.
- Enhanced call center quality by monitoring and evaluating customer interactions for compliance with company policies and procedures.
VIRTUAL ASSISTANT
RHYTHM UNIVERSAL RECORDS
01.2010 - 01.2015
- Collaborated with more than 500 musicians, graphic designers, marketing, public relations, and media personalities to ensure all audiences were accounted for and that all communication was accurate and well targeted.
- Developed strong working relationships across a broad spectrum of business partners and verified plans were on target and collaboration efforts were solid and understood by all.
- Modeled positive team spirit to all team members by displaying genuine willingness to integrate input from others into both communication plans and collateral.
- Guided management of expectations of key stakeholders and audiences.
- Wrote business communications and draft letters, and altered drafts as needed.
- Provided conceptual development of brochures, promotional materials, programs, media publications, press kits, bios, and any other collateral required for public distribution.
- Managed multiple tasks simultaneously in planning, promotion, and distribution of various projects.
- Coordinated activities for shows, fundraisers, tours, and other public media.
IMPLEMENTATION COORDINATOR
WELLS FARGO
01.2011 - 01.2012
- Implemented treasury management products and services that were moderate to complex in nature.
- Managed maintenance requests through various delivery channels to ensure optimal delivery of products and services.
- Performed post implementation and conversion updates via pipeline.
- Worked with business partners to ensure excellent client experience by meeting SLAs and customer's expectations.
- Conducted comprehensive training sessions for end-users, promoting successful adoption of new systems and processes.
- Served as primary point of contact between clients and technical teams, bridging gaps in understanding while ensuring accurate translation of requirements into deliverables.
MIGRATION ANALYST
WELLS FARGO
01.2010 - 01.2011
- Generated migration documentation customized to customer specifications used by MPMs and TMSC for customer migration activities.
- Conducted thorough post-migration assessments, identifying areas for improvement and implementing necessary changes.
- Improved migration project efficiency by streamlining data collection and analysis processes.
- Translated existing products and services to go-to products on migration platforms.
- Ensured highest quality and accurate documentation to customer-facing teammates.
- Managed special projects as assigned.
- Collaborated with cross-functional teams to identify potential risks, addressing issues proactively to minimize impact on project timelines.
- Troubleshot complex technical issues during migrations, applying problem-solving skills to resolve challenges quickly and efficiently.
Education
BBA, Business Administration -
MONTREAT COLLEGE
Charlotte, North Carolina06.2002
Skills
- Analytical and Reporting Skills
- Collaborative Teamwork
- High Ethical Standards
- Complex Problem Solving
- Organizational Skills
- Relationship Management
- Conflict Resolution
- High Attention to Detail
- Project Management
- Strong Decision-Making Abilities
- Data analysis
Areas of Expertise
- Employee Relations
- Implementation
- Human Capital Technology
- Quality Assurance
- Payroll/Benefits Administration
- Training and Development
Software Skills
- Workday
- Google Analytics
- Microsoft Office
- People Soft
- Tableau
- HRM Systems
- Siebel (Case Management)
- Share Point
- Maestro
- Workbench
Timeline
HEALTH CLIENT SPECIALIST
ALIGHT
08.2022 - 07.2023
Senior Human Resources Generalist
ALIGHT
12.2012 - 08.2022
IMPLEMENTATION COORDINATOR
WELLS FARGO
01.2011 - 01.2012
VIRTUAL ASSISTANT
RHYTHM UNIVERSAL RECORDS
01.2010 - 01.2015
MIGRATION ANALYST
WELLS FARGO
01.2010 - 01.2011
BBA, Business Administration -
MONTREAT COLLEGE
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