Edward R. Mason Jr.

• Participate on implementation teams deploying new systems and operational processes in accordance with strategic
business initiatives.
• Assist in the development of detailed implementation and contingency plans.
Provide user training before, during, and after system deployments, and prepare site infrastructure as needed to accommodate new systems and processes.
• Monitor production and manufacturing systems and ensure client satisfaction.
• Work with key users to troubleshoot manufacturing applications and interfaces.
• Support financial, logistics and operational teams in resolving issues between plant floor systems and SAP ERP.
• Assist management in prioritizing system issues by troubleshooting systems and proposing resolution as
appropriate.
• Work with Technical Leads to learn analysis and evaluation of existing or proposed systems.
• Learn to prepare program specifications, diagrams, and develop coding logic flowcharts (business functional
specifications).
• Encode, test, debug, and install the operating programs and procedures in coordination with computer operations
and user departments.
• Work with Technical Leads to understand the process of identifying operational and system changes to continuously
improve the quality, safety and value of the food we produce.
• Acquire knowledge on how to provide practical application of best practices within the facility.
• Maintain a current knowledge of new technologies, accurate inventories of systems and knowledge base of problem
resolutions.
• May travel to various manufacturing facilities to stay current with business processes and systems in use.

• Responsible for the repair and maintenance of client desktops and laptop computers.
• Coordinated the reconfiguration of site server layout to remove all points of failure for small local businesses.
• Implemented customer support system.
• Report defects and recommend improvements, alterations and repairs.
• Maintain inventory lists and requisitions supplies, materials and repair parts.
• Responsible for support installation, maintenance and troubleshooting of on-site servers for small business owners.
• Responsible for trouble shooting.
• Determined requirements and the purchase of new network equipment including switches, routers, servers, workstations and backup equipment.
• Maintained and updated Windows operating system monitors platforms and network infrastructure.
• Responded to and resolved computer system problems as required.
• Installed and maintained computer operating systems hardware and software packages.
• Provided technical assistance and resources on a regular basis.