Eduardo Berroa Rodriguez
Charlotte
Summary
Dynamic Detail Assistant with a proven track record at Johnson Automotive, excelling in quality control and customer satisfaction. Leveraged attention to detail and teamwork to enhance workflow efficiency, resulting in improved turnaround times. Skilled in vehicle inspection and problem-solving, consistently delivering exceptional service and maintaining high standards in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Detail Assistant
Johnson Automotive
Charlotte, NC
02.2023 - 01.2024
- Coordinated vehicle detailing schedules to enhance workflow efficiency.
- Utilized specialized cleaning equipment and products to maintain high-quality standards.
- Assisted in training new staff on detailing techniques and safety protocols.
- Monitored inventory levels of cleaning supplies, ensuring timely replenishment.
- Collaborated with team members to streamline detailing processes and reduce turnaround time.
- Supported team members with various tasks to ensure smooth daily operations.
- Participated in meetings to share ideas for process improvements that led to increased efficiency.
- Provided exceptional customer service, resulting in repeat business and positive reviews.
- Assisted in maintaining a clean, organized work environment for optimal productivity.
- Shined vehicle windows and windshields to remove water spots.
- Refilled gas tanks and documented fluid levels.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Maintained records of cleaning activities.
- Checked and replaced windshield wipers on vehicles and equipment.
Lot Attendant
Johnson Automotive
Charlotte, NC
06.2022 - 01.2024
- Organized vehicle inventory to streamline retrieval and delivery processes.
- Conducted thorough inspections of vehicles for cleanliness and readiness for display.
- Assisted customers with vehicle inquiries, enhancing overall customer satisfaction.
- Collaborated with service team to coordinate vehicle maintenance schedules efficiently.
- Utilized dealership software to track inventory status and manage lot organization.
- Maintained cleanliness of lot, ensuring safe and appealing environment for customers.
- Supported sales team by preparing vehicles for showings and test drives promptly.
- Adapted quickly to changing priorities in a fast-paced automotive environment.
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Followed safety protocols for personal, guest and automobile safety.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Prepared vehicles for delivery to customers, ensuring they were clean and fueled.
- Improved vehicle security by regularly monitoring and reporting any suspicious activity on the premises.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Education
Associate of Science -
Central Piedmont Community College
Charlotte, NC01.2028
Skills
- File organization
- Scheduling appointments
- Document management
- Spreadsheet creation
- Attention to detail
- Clear communication
- Vehicle inspection
- Work planning
- Quality control analysis
- Stain removal
- Vehicle transport
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Glass cleaning
- Customer satisfaction
- Creative thinking
- Decision-making
- Heavy lifting
- Goal driven
- Calm and pleasant demeanor
Languages
Spanish
Native or Bilingual
Timeline
Detail Assistant
Johnson Automotive
02.2023 - 01.2024
Lot Attendant
Johnson Automotive
06.2022 - 01.2024
Associate of Science -
Central Piedmont Community College