Eduardo Andrade
HICKORY
Summary
Dynamic leader and adept IT Technician with a proven track record at Kaco USA, enhancing network efficiency and providing exceptional technical support. Skilled in creative problem-solving and motivational leadership, I've driven significant improvements in workplace safety and productivity. Expert in staff education, I thrive on transforming challenges into solutions, ensuring seamless operations and elevated team performance.
Reliable Shift Leader with 10 years in manufactory industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
18
18
years of professional experience
Work History
Shift Leader Plate Mounter
American Fuji Seal
04.2023 - Current
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Streamlined workflow processes by effectively prioritizing tasks and managing time efficiently.
- Gained proficiency in using various software programs for plate mounting purposes, increasing overall technical skills within the role.
- Supported continuous improvement efforts through active participation in team meetings and process evaluations.
- Contributed to waste reduction initiatives by reusing or recycling materials whenever possible.
- Improved communication between departments by proactively sharing relevant information regarding job status and changes in specifications.
- Increased workplace safety by adhering to company guidelines and maintaining a clean, organized work area.
- Collaborated with press operators to troubleshoot and resolve print issues, improving overall product quality.
- Optimized production output by assisting with prepress tasks when needed, including file preparation and color separations.
- Provided constructive feedback on existing processes, contributing to the development of more efficient workflows within the department.
- Adapted quickly to changing job requirements, demonstrating flexibility and a strong work ethic under pressure.
- Demonstrated attention to detail when inspecting mounted plates for defects, minimizing the risk of costly errors during the printing process.
IT Technician
Kaco USA
01.2007 - 09.2022
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
Education
High School Diploma -
Decio Ferraz Alvim
Sao Paulo - BrazilSkills
- Strong verbal and written communication
- Excell - Word Proficient
- Creative problem solving
- Conflict resolution
- Staff education and training
- Motivational leadership
- Safety processes and procedures
- Inventory counts
- Complaint resolution
- Shift paperwork completion
- Team leadership
- Problem-solving
- Flexible schedule
- Diplomatic and fair
- Policy and procedure enforcement
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Italian
Elementary
Timeline
Shift Leader Plate Mounter
American Fuji Seal
04.2023 - Current
IT Technician
Kaco USA
01.2007 - 09.2022
High School Diploma -
Decio Ferraz Alvim
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