Edith Mendoza
Gastonia,NC
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and
customer service skills. Responsible professional willing to go extra mile to assist others with
solving problems.
Overview
7
7
years of professional experience
Work History
Office Manager
Friendly Dental Group
07.2017 - Current
- Greeted patients at front desk and engaged in pleasant conversations while managing
check-in process. - Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for
procedures and services. - Communicated with insurance companies to dispute unpaid claims and verify patient
coverages. - Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting
payments. - Organized and maintained patient chart filing system to promote quick data finding for
staff.
Dental Receptionist
G-Dental
09.2016 - 04.2017
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Education
Coral Park Hight School
Miami, FLSkills
- ● Dental Knowledge
- ● Appointment Scheduling
- ● Patient Documentation
- ● Reminder Calls
- ● Front office Management
- ● Payment Scheduling and Collection
- ● Insurance Verification
- ● Treatment Coordinator
- Billing
- Data Entry
- Customer Service
- Credit and Collections
- Excellent Multi-Tasking Ability
- Scheduling and Calendar Management
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Friendly Dental Group
07.2017 - Current
Dental Receptionist
G-Dental
09.2016 - 04.2017
Coral Park Hight School
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