Edie Marie O'Connell
Burlington
Summary
Organized and efficient Administrator supporting corporate level officers and senior management personnel with demonstrated expertise in all aspects of operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Administrative Specialist
UNC Health Care System
11.2021 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Boosted employee morale by planning team-building activities and corporate events.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Referral Specialist
Doctors Making Housecalls
12.2018 - Current
- Coordinated with medical staff and patients to find cost-effective options for specialty services
- Verified insurance benefits and eligibility for procedures before referring clients
- Scheduled appointments with specialists on behalf of clients
- Built professional relationships with service providers
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Signal Support Specialist (25U)
United States Army Reserve
06.2008 - 07.2016
- Supported mission objectives by designing and implementing custom communication packages tailored to specific operational needs.
- Increased efficiency in equipment management, conducting inventory and maintenance checks on assigned communication assets.
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Demonstrated adaptability under pressure while providing signal support for humanitarian aid missions in disaster-stricken areas.
- Assisted in the development of signal operations plans that streamlined communication processes during critical missions.
- Enabled effective communication among command staff by setting up, configuring, and maintaining tactical satellite systems.
- Supported mission success by establishing and operating battlefield radio systems during training exercises and deployments.
- Strengthened team dynamics with effective collaboration across various military units in joint training exercises involving signal support operations.
- Maintained high standards of readiness, performing preventive maintenance checks on all assigned vehicles and equipment regularly.
- Streamlined data transmission capabilities by configuring routers, switches, and other networking devices according to mission requirements.
- Expanded professional knowledge base by attending advanced courses in satellite communications systems and emerging technologies.
- Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
- Tracked and detected network service disruptions using computer systems, scopes and meters.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
Patient Resource Management Organization
MedAssist (Duke University Hospital)
07.1998 - 03.2008
- Achieved timely resolution of outstanding accounts through diligent follow-ups and negotiations with patients or their representatives.
- Collaborated with clinical staff to ensure accurate coding and billing procedures, mitigating discrepancies and minimizing claim denials.
- Assisted patients in understanding insurance coverage, resulting in informed decisions regarding medical services.
- Enhanced patient trust by maintaining confidentiality and ensuring compliance with HIPAA regulations during financial discussions.
- Bridged communication gaps between patients, providers, and payers to foster a collaborative environment focused on achieving positive financial outcomes.
- Improved patient financial experiences by providing comprehensive guidance on payment options and assistance programs.
- Streamlined the application process for financial aid, reducing wait times and increasing patient satisfaction.
- Facilitated prompt payments from insurers by submitting accurate claims documentation and proactively addressing any issues that arose during processing.
- Enhanced overall hospital revenue by identifying opportunities for cost savings while still prioritizing patient needs.
- Maintained a high level of proficiency in industry regulations, ensuring all financial counseling services adhered to applicable laws and guidelines.
- Evaluated patient eligibility for Medicaid and other government assistance programs, ensuring all viable funding options were explored before resorting to out-of-pocket payments.
- Implemented a robust tracking system for monitoring the progress of financial assistance applications, providing timely updates to both patients and internal stakeholders.
- Increased revenue collections by conducting thorough reviews of patient accounts and identifying potential sources of reimbursement.
- Contributed to the continuous improvement of departmental processes by identifying areas for enhancement and implementing appropriate changes that positively impacted patient experiences and hospital revenue.
- Reduced patient anxiety surrounding medical expenses by offering compassionate support and financial guidance during difficult times.
- Educated patients on the availability of various resources to alleviate financial burdens associated with medical expenses.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Personnel Records Specialist
United States Army Reserve Command, USARC
02.1994 - 02.2002
- Assisted in the preparation of the on-boarding process of new military recruits entering Command Installation to include but not limited to: Emergency Contact Information, Distribution of Designated Life Insurance Payout Percentages and Necessary applications for Position Related Security Clearances.
- Processing of Final Discharge from Armed Forces regardless of Honorable/Dishonorable Status.
- Closely Assisted Command Colonel in all round table discussions with other Command Officers.
- Held Priority Top-Secret Clearance
- Improved data accuracy in personnel records by conducting regular audits and cross-referencing information.
- Ensured compliance with federal regulations by staying informed on policy updates and implementing changes accordingly.
- Collaborated to streamline onboarding processes for new Enlisted/Officer Personnel, ensuring timely completion of paperwork and proper documentation.
- Provided excellent communication to Personnel seeking clarification or assistance regarding their personal records or emergency documentation requirements.
- Reduced processing time for requests from Military Personnel and Superiors by maintaining up-to-date contact information in personnel military records database.
- Protected sensitive Military Personnel information through secure storage practices and adherence to company privacy policies.
- Collaborated with information technology teams to troubleshoot and resolve issues related to military personnel records management software or hardware tools.
- Optimized workflow within the department by consistently meeting deadlines for processing requests related to personnel records management tasks such as verifications or document updates.
- Continuously sought opportunities for professional development within the field of personnel records management, ensuring up-to-date knowledge on industry best practices and emerging technologies.
- Collaborated with Commanding Officers to address personnel relations issues.
- Improved organizational filing systems of confidential military personnel records, resulting in improved efficiency.
- Advocated for military personnel, helping to identify and resolve conflicts.
- Administered benefits military personnel benefit programs and assisted with enrollment.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Developed disaster and recovery strategy to prepare command company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Managed the destruction of outdated or unnecessary files according to document retention schedules, ensuring continued compliance with federal regulations.
Education
High School Diploma -
Woodlands Academy
Ft. Pierce, FL11-1993
Skills
- Event/Project planning
- Scheduling
- Calendar management
- Confidential document control
- Business correspondence
- Patient flow management
- Expense reporting
- Registration processing
- Video conference preparation
- Travel arrangement scheduling
- Microsoft office/Data Entry
- Documentation and recordkeeping
- Supply inventory control
- Attention to detail
- Multitasking and time management
- Editing and proofreading
- Administrative procedures
Certification
- Certificate of Completion Basic Combat Training United States Armed Forces 1994
- Certificate of Completion Administrative Specialist United States Armed Forces 1994
- Certificate of Completion Signal Support Specialist United States Armed Forces 2009
- Honorable Discharge United States Armed Forces 2008
- Honorable Discharge United States Armed Forces 2013
Timeline
Administrative Specialist
UNC Health Care System
11.2021 - Current
Referral Specialist
Doctors Making Housecalls
12.2018 - Current
Signal Support Specialist (25U)
United States Army Reserve
06.2008 - 07.2016
Patient Resource Management Organization
MedAssist (Duke University Hospital)
07.1998 - 03.2008
Personnel Records Specialist
United States Army Reserve Command, USARC
02.1994 - 02.2002
- Certificate of Completion Basic Combat Training United States Armed Forces 1994
- Certificate of Completion Administrative Specialist United States Armed Forces 1994
- Certificate of Completion Signal Support Specialist United States Armed Forces 2009
- Honorable Discharge United States Armed Forces 2008
- Honorable Discharge United States Armed Forces 2013
High School Diploma -
Woodlands Academy
Similar Profiles
Melina RichardsonMelina Richardson
Administrative Specialist at UNC Health Care SystemAdministrative Specialist at UNC Health Care System
Morgan StrattonMorgan Stratton
Physical Therapist at UNC Health Care SystemPhysical Therapist at UNC Health Care System
LaShonda GoreLaShonda Gore
Unemployment Claims Specialist at UNC Health Care SystemUnemployment Claims Specialist at UNC Health Care System