Summary
Overview
Work History
Education
Timeline
Generic

Eddie Higgins

FRANKLIN

Summary

Capable Floor supervisor with solid background in overseeing table games operations. Proven track record in maintaining game integrity and ensuring compliance with regulations. Demonstrated ability in fostering teamwork and resolving conflicts efficiently.

Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.

Friendly and positive casino team leader bringing 18 years of experience in the field. Well-versed in monitoring chips, player wins and game table activities.

Received several yearly Roll Model achievements

Overview

31
31
years of professional experience

Work History

Table Games Floor Supervisor

Harrahs Cherokee Casino and Resort
08.2007 - Current
  • Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
  • Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
  • Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
  • Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
  • Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
  • Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
  • Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
  • Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
  • Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
  • Monitored chips purchases, table inventories, and player win ratios.

Manager on Duty

United States Post Office
10.1993 - 03.2006
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Associate Degree In Accounting -

Surry Community College
Dobson, NC
04.1991

Timeline

Table Games Floor Supervisor

Harrahs Cherokee Casino and Resort
08.2007 - Current

Manager on Duty

United States Post Office
10.1993 - 03.2006

Associate Degree In Accounting -

Surry Community College

Similar Profiles

CREATE PROFILE
Eddie Higgins