Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Eddie Cassada

Fletcher

Summary

Dynamic Hotel Front Desk Clerk with proven expertise at Comfort Inn by Choice Hotels, excelling in guest relations and payment processing. Recognized for enhancing customer satisfaction through effective conflict resolution and meticulous billing accuracy. Adept at training new staff and ensuring safety compliance, fostering a welcoming environment for all guests. Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Customer-focused Hotel Front Desk Clerk known for high productivity and efficient task completion. Skilled in reservation management, guest services coordination, and conflict resolution to ensure seamless hotel operations and guest satisfaction. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to meet diverse client needs and uphold hospitality standards. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

10
10
years of professional experience

Work History

Hotel Front Desk Clerk

Comfort Inn by Choice Hotels
Arden
06.2004 - 08.2014
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Ensured that all safety protocols were followed at the front desk area.
  • Stocked supplies at the front desk such as forms, stationery items, brochures.
  • Served as first point of contact for emergency situations requiring evacuation or security personnel.
  • Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
  • Coordinated with housekeeping staff regarding occupancy status of rooms.
  • Assisted in training new front desk clerks on proper procedures and protocols.
  • Participated in monthly inventory counts to ensure accurate stock levels are maintained.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
  • Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
  • Greeted guests in a professional and friendly manner.
  • Verified accuracy of billing invoices prior to submitting them for payment processing.
  • Conducted regular audits of front desk operations to ensure compliance with established standards.
  • Handled all guest luggage as needed during check-in and check-out process.
  • Performed administrative duties such as filing documents, preparing correspondence.
  • Assisted with room reservations, changes and cancellations.
  • Processed payments from customers for room charges and incidentals.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Assisted guests with check-in and check-out procedures as needed.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Maintained daily records of room availability and rates.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Facilitated successful front desk operations for high-volume hotel.
  • Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Deposited guest valuables in hotel safes or safe-deposit boxes.
  • Computed bills, collected payments and made change for guests.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Issued room keys and escort instructions to bellhops.
  • Verified customer credit to establish payment method for accommodations.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Input and confirmed reservations for guests.

Education

High School Diploma -

Tc Roberson
Skyland
06-1990

Skills

  • Guest relations
  • Reservation management
  • Payment processing
  • Billing accuracy
  • Emergency response
  • Inventory management
  • Customer service
  • Conflict resolution
  • Front desk operations
  • Time management
  • Training new staff
  • Welcoming guests
  • Detail orientation
  • Communication skills
  • Safety compliance
  • Team collaboration

References

References available upon request.

Timeline

Hotel Front Desk Clerk

Comfort Inn by Choice Hotels
06.2004 - 08.2014

High School Diploma -

Tc Roberson
Eddie Cassada