Ebony Woody
Durham
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow.
Overview
4
4
years of professional experience
Work History
Utilization Office and Medical Records Manager
Upward Change Health Services
03.2025 - Current
- • Utilization Management
- • Ensure request for authorization of services are complete and properly submitted of funder
- • Track authorization units and notify staff of pending expirations
- • Track completion of discharge information
- • Develop database, charts, and other reports of reflect utilization management Office Management
- • Greet and respond to the needs of both internal and external stakeholders via telephone or face and face
- • Track all referrals (to include all required information)
- • Verify insurance eligibility for all referrals and complete profiles
- • Notify staff and consumers regarding copays; also collect copays.
- • Conduct telephone and face to face screenings to appropriately assess if the agency can meet the needs of the person
- • Assist in scheduling appointments based on person's needs and staff's availability
- • Utilize Practice Fusion and provide support to Medical Direct, including billing
- • Maintain internal and external "log in" to support Emergency Procedures.
- • Telephone reminders to consumers concerning upcoming appointments (med management)
- • Develop and maintain log for paper note documentation and submit for billing Medical Records
- • Ensuring accuracy and completion of internal documents for active and inactive consumer records prior to filing
- • Requesting required documents from staff, as needed
- • Ensuring properly completed Release of Information forms and providing requested information, if appropriate • Participating in staff training on policies and procedures governing medical records as needed
- • Assisting Director of Quality Management in quantitative record reviews, as needed
Customer Service Representative
RDU International Airport
11.2023 - 03.2025
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Strengthened customer retention by offering discount options.
- Answered inbound calls, chats and emails to facilitate customer service.
- Excelled in exceeding daily credit card application goals.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided accurate information about products and services to customers.
Administrative Coordinator
Tar Heel Periodontics and Implant Dentistry
02.2023 - 11.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to customer inquiries via phone or email in a professional manner.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Maintained calendars for multiple executives.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Acted as a liaison between different departments to facilitate communication and project collaboration.
- Gathered, entered and updated data to maintain departmental records and databases.
- Prepared agendas and took notes at meetings to archive proceedings.
- Answered phones and routed calls to appropriate personnel.
Administration Clerk
Carolina Outreach
07.2022 - 02.2023
- Communicated with customers and employees to answer questions or explain information.
- Trained staff members to perform work activities and use computer applications.
- Provided general office support such as photocopying, faxing and scanning documents.
- Oversaw all scheduling of appointments while managing calendar to help keep professionals organized and informed.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Developed organizational filing systems for confidential customer records and reports.
- Fielded telephone calls and offered prompt, detailed answers to meet requests.
- Updated databases with new customer information or changes to existing accounts.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Supported office clerical functions using word processing and other software, email and office machines.
- Processed many documents per week in fast-paced setting.
Sales Administrator
Insight Pest Solutions
07.2021 - 07.2022
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Kept up with latest trends and recommended enhancements to enhance company product offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Performed regular follow-up calls with clients to ensure satisfaction with purchases made from the company.
Education
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
Greensboro, NC05-2025
High School Diploma -
Hillside High School
Durham, NC06-2020
Skills
- Data analysis
- Microsoft Excel
- Customer service
- Database management
- Team collaboration
- Effective communication
- Multi-line telephone systems
Timeline
Utilization Office and Medical Records Manager
Upward Change Health Services
03.2025 - Current
Customer Service Representative
RDU International Airport
11.2023 - 03.2025
Administrative Coordinator
Tar Heel Periodontics and Implant Dentistry
02.2023 - 11.2023
Administration Clerk
Carolina Outreach
07.2022 - 02.2023
Sales Administrator
Insight Pest Solutions
07.2021 - 07.2022
High School Diploma -
Hillside High School
Bachelor of Arts - Psychology
University of North Carolina At Greensboro