Ebony Nicholson
Durham
Summary
Detail-oriented computer and clerical professional committed to continuous learning and collaboration, seeking opportunities as an Administrative Assistant, Computer Repair Technician, or IT Help Desk/Support. Proven ability to thrive under pressure while managing multiple tasks effectively, ensuring project completion with meticulous attention to detail. Exceptional written and verbal communication skills facilitate engagement with diverse personnel and clients, fostering productive relationships. Proficient in computer and laptop repair, with willingness to relocate anywhere within the U.S. and authorized to work for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Nordstrom
Durham, NC
05.2019 - Current
- Monitored performance of logistics operations to identify areas for improvement.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Implemented systems and procedures for accurate data collection and reporting.
- Managed shipment schedules, ensuring timely delivery and adherence to customer requirements.
- Implemented process improvements, enhancing accuracy in order fulfillment and reducing delays.
- Collaborated with cross-functional teams to develop efficient supply chain solutions and resolve operational issues.
- Monitored inventory levels, forecasting needs to prevent stockouts or overstock situations.
- Trained junior staff on logistics processes, fostering a culture of continuous improvement and accountability.
- Utilized advanced software tools for tracking shipments, optimizing route planning, and data analysis.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Managed cross-functional teams for efficient project execution and timely completion.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Improved warehouse efficiency by redesigning layout for smoother flow of goods.
- Fostered relationships with vendors to secure better pricing and terms, enhancing profitability.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
- Developed training programs for new hires, significantly improving their understanding of logistics operations.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
- Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
- Ensured compliance with international shipping regulations, preventing legal issues and fines.
- Conducted regular inventory audits to maintain accuracy and accountability in stock management.
- Led sustainability initiatives within logistics department, reducing waste and enhancing environmental responsibility.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
- Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
- Organized back-office support for field operations, contributing to smoother project execution.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Built and established relationships with staff and vendors.
- Prepared and presented reports to management on logistics performance.
- Monitored and adjusted inventory levels according to demand.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Analyzed customer requirements and provided customized logistics solutions.
- Created reports to provide insights into logistics operations and performance.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained effective team member communication.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
- Greeted customers and directed to requested products.
- Supported visual merchandising initiatives by assembling promotional displays according to guidelines set forth by management.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Order Picker
Lowe's Home Improvement
Chapel Hill, NC
07.2018 - 05.2019
- Operated order picking equipment to efficiently fulfill customer orders.
- Ensured accuracy by double-checking picked items against order lists.
- Collaborated with team members to maintain optimal workflow and productivity levels.
- Implemented process improvements that enhanced picking speed and reduced errors.
- Maintained inventory organization to streamline retrieval processes for high-demand items.
- Conducted regular equipment inspections to ensure operational efficiency and safety compliance.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Collaborated with team members to complete picking tasks quickly and efficiently.
Data Entry Operator
Digital Imager, Strawbridge Studios
Durham, NC
01.2017 - 01.2018
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Compared transcribed data with source document to detect and correct errors.
- Used computer software to store and retrieve data.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Followed data entry protocols, rules and regulations.
- Streamlined processes by implementing effective data entry techniques and tools, reducing errors and increasing efficiency.
- Ensured data security through adherence to strict confidentiality policies and procedures.
Intern
Triangle Ecylcing
Durham, NC
12.2014 - 04.2015
- Diagnosed and repaired hardware and software issues in various computer systems.
- Assisted in performing routine maintenance on computer equipment to enhance performance.
- Collaborated with team members to troubleshoot complex technical problems effectively.
- Documented repair processes and outcomes for future reference and quality assurance.
- Utilized diagnostic tools to identify system failures and recommend solutions.
- Reduced wait times for customers by efficiently diagnosing and repairing various hardware and software problems.
Education
No Degree - Business Administration / Graphic Design
University of North Carolina
Greensboro, NC04-2019
Skills
- Windows
- Typing
- Data Entry
- Microsoft Word (10 years)
- Inventory control
- Communication skills (10 years)
- Computer Hardware
- Web Design Coding
- Word processing
- CPT coding
- Microsoft Office
- Supply chain
- Demand planning
- Software Troubleshooting
- Procurement
- Warehouse experience
- Operating Systems
- Load & unload
- Active Directory
- Network Support
- Supply chain management
- Administrative experience
- Materials management
- Data Entry Operator
- Hazmat
- Office management
- Microsoft Outlook
- Customer Support (4 years)
- Decision-making
- Problem-solving
- Logistics analysis
- Punctual and dependable
- Shipment coordination
- Inventory management
- Sales support
- Operational efficiency
Certification
- CPE/CEU credits July 2024 to July 2024 Continuing Professional Education and Continuing Education Unit
- Driver's License
- RHIT
Timeline
Logistics Coordinator
Nordstrom
05.2019 - Current
Order Picker
Lowe's Home Improvement
07.2018 - 05.2019
Data Entry Operator
Digital Imager, Strawbridge Studios
01.2017 - 01.2018
Intern
Triangle Ecylcing
12.2014 - 04.2015
No Degree - Business Administration / Graphic Design
University of North Carolina