Ebony Nettles
Snow Camp
Summary
Driven professional with extensive experience at Cohere Health, excelling in data entry proficiency and compassionate communication. Demonstrated ability to enhance customer satisfaction and maintain high accuracy in claims processing, leveraging critical thinking skills and a deep understanding of insurance regulations. Achieved timely follow-ups and document processing, ensuring compliance and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Specialist
Cohere Health
01.2022 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Claims Processor
TTEC
01.2019 - 01.2022
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
Education
Certification - Medical Coding And Billing
Alamance Community College
Burlington NC01.2019
High School Diploma -
Central Carolina Community College
Siler City, NC01.2013
Skills
Data Entry
Intake Assessment
Compassionate communication
Critical Thinking Skills
Records Maintenance
Claims review
Accuracy and Precision
Transactions reconciliation
Claims
Claims Processing Software
Insurance Regulations Understanding
Technical aptitude
Data entry proficiency
Certification
- Certified CNA, MEDICAL CODING AND BILLING, MEDICAL OFFICE ADMINISTRATION
Timeline
Intake Specialist
Cohere Health
01.2022 - Current
Claims Processor
TTEC
01.2019 - 01.2022
Certification - Medical Coding And Billing
Alamance Community College
High School Diploma -
Central Carolina Community College
- Certified CNA, MEDICAL CODING AND BILLING, MEDICAL OFFICE ADMINISTRATION
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