Ebony Nesmith
Fayetteville,Nc
Summary
I am certified through AMT. I am seeking a full- time or part-time employment that combines my skills as a reliable certified / registered medical assistant. . I praise myself on an excellent work ethic with more than ten years of medical studies, from the health academy in high school to EMT school. Areas of expertise include vitals, injections,prior authorizations, laboratory procedures, wound care, record keeping, patient interactions and working with EMR systems, including EPIC and cloud craft.
Overview
15
15
years of professional experience
Work History
Certified Medical Assistant
FirstHealth-Sandhills Neurologist
03.2025 - Current
- Administered patient care and support in fast-paced clinical settings.
- Assisted healthcare providers with examinations, procedures, and minor surgeries.
- Recorded patient histories and vital signs to ensure accurate documentation.
- Managed medical records using electronic health record (EHR) systems for improved efficiency.
- Coordinated patient appointments and follow-ups to enhance workflow efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist
Goshen Medical Center
05.2024 - 12.2024
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted patients with registration processes, ensuring accurate data entry and compliance with privacy regulations.
- Communicated effectively with medical staff to facilitate efficient patient care and address inquiries promptly.
- Implemented office procedures that improved patient check-in times and enhanced overall service quality.
- Trained new staff on administrative protocols, enhancing team performance and operational efficiency.
- Developed patient communication strategies that increased satisfaction scores and streamlined follow-up processes.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Representative
The UPS Store #2974
12.2019 - 05.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided primary customer support to internal and external customers.
- Surpassed sales goals through implementation of effective marketing strategies.
Sales Associate/ Merchandise Specialist
Party City
09.2017 - 10.2019
- Organizing stock room inventory
- Using POG systems to set plan-o-grams
- Maintaining store cleanliness
- Educated customers on products and service offering
- Processed all sales transactions accurately and in a timely fashion
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Cashier/Deliver Driver
Papa John's Pizza
10.2015 - 05.2016
- Providing Star Service to Customers
- Maintained visual appealing and effective displays for the entire store
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped guests every day by processing payments, monitoring reward accounts and resolving service concerns
- Trained as shift lead and provided back-up coverage to provide customers with optimal support
Clinicals
WOMACK
02.2014 - 05.2014
- Assist with triaging patients
- Sending and taking labs
- Prepping for procedures
- Sanitary practices
- Assist patients in their needs
Youth Volunteer
American Red Cross
06.2010 - 08.2012
- Answering the phone
- Newspaper cart
- Comfort cart
- Filing paperwork
- Organizing and helping with Military events
- Inventory of ARC items
- Volunteered over 180 hours.
Education
Nursing
FirstHealth Medical Assistant Academy
Pinehurst, NC05-2025
Associates Degree - Business
Fayetteville Technical Community College
Fayetteville, NCHigh school diploma -
Westover High School
Fayetteville, NC06.2014
Skills
- Spice Training
- Works Well Under Pressure
- Interpersonal communication
- Vital sign monitoring
- Medication administration
- CPR
- First aid
- Exceptional customer service
- Specimens collection and processing
- Relationship building
- HIPAA compliance
- Medical terminology
Accomplishments
- Recognized for outstanding dedication to patient care
- Completed 160 clinical hours in combined clinics. Including, family medicine, cardiology, convenient care and neurology.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of complaints and customer satisfaction.
Timeline
Certified Medical Assistant
FirstHealth-Sandhills Neurologist
03.2025 - Current
Medical Receptionist
Goshen Medical Center
05.2024 - 12.2024
Customer Service Representative
The UPS Store #2974
12.2019 - 05.2024
Sales Associate/ Merchandise Specialist
Party City
09.2017 - 10.2019
Cashier/Deliver Driver
Papa John's Pizza
10.2015 - 05.2016
Clinicals
WOMACK
02.2014 - 05.2014
Youth Volunteer
American Red Cross
06.2010 - 08.2012
Nursing
FirstHealth Medical Assistant Academy
Associates Degree - Business
Fayetteville Technical Community College
High school diploma -
Westover High School
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