Ebony Lacewell
Riegelwood
Summary
Dynamic servicing specialist with a proven track record at TRUIST, adept at problem resolution and cross-functional coordination. Enhanced client satisfaction through tailored solutions and streamlined processes. Recognized for training new staff and implementing improvements that boosted operational efficiency, showcasing both industry expertise and leadership skills.
Overview
11
11
years of professional experience
Work History
Servicing Specialist
TRUIST
10.2021 - Current
- Managed daily customer inquiries to enhance service quality and client satisfaction.
- Analyzed account information to identify trends and recommend tailored solutions for clients.
- Collaborated with cross-functional teams to streamline operational processes and improve efficiency.
- Trained new staff on company policies, procedures, and best practices for client servicing.
Team Leader
Walmart
02.2015 - 10.2021
- Supervised daily operations to ensure efficient workflow across multiple departments.
- Trained and mentored team members on best practices and safety protocols.
- Implemented process improvements to enhance productivity and reduce operational costs.
- Managed inventory levels, ensuring timely restocking of merchandise on the sales floor.
Education
High School Diploma -
East Columbus High
Lake Waccamaw, NC06-2005
Skills
- Problem resolution
- Sales support
- Industry expertise
- Cross-functional coordination
Timeline
Servicing Specialist
TRUIST
10.2021 - Current
Team Leader
Walmart
02.2015 - 10.2021
High School Diploma -
East Columbus High