Ebony Hill
Charlotte
Summary
Cultural anthropologist with a focus on housing equity, community engagement, and gentrification. Experienced in ethnographic fieldwork, archival research, and qualitative data analysis. Adept at collaborative research, grant support, and public communication. Seeking roles in nonprofits, local government, or organizations committed to social justice, cultural heritage, or public policy.
Overview
18
18
years of professional experience
Work History
Office Assistant
Morningstar Storage/MSC Inc.
Charlotte
06.2020 - 07.2024
- Greeted and assisted customers with inquiries, unit rentals, and account management both in person and over the phone
- Processed payments, prepared lease agreements, and maintained accurate customer records
- Conducted facility tours to showcase available units and promote value-added features
- Supported daily operations including opening/closing procedures and inventory tracking
- Assisted with marketing efforts, local outreach, and promotional materials
Customer Service Representative
Centerpoint Gas Company
12.2010 - 08.2012
- Managed customer inquiries regarding service scheduling and billing, ensuring timely and accurate information was provided
- Analyzed and updated collection portfolios to minimize delinquency rates, adhering to company policies
- Negotiated payment plans with customers and monitored compliance, while effectively resolving service complaints
Youth Counselor/Group Home Manager
Hilltop Adolescence Development Inc
07.2006 - 10.2010
- Provided counseling support to high-risk adolescents, fostering the development of independent living skills within a group home environment
- Managed a team of 5-6 employees, overseeing all aspects of staff operations and performance
- Ensured the creation and maintenance of a secure setting that aligned with the developmental needs of clients, in compliance with state policies and regulations
- Communicated effectively with senior management to identify and address any potential safety concerns, reinforcing a culture of continuous improvement
Education
Master of Applied Anthropology -
University of North Carolina at Charlotte
Charlotte, NC06.2025
Bachelor of Business Administration -
Johnson C. Smith University
Charlotte, NC05.2017
Skills
- Ethnographic Research & Interviewing
- Archival & Genealogy Research
- Qualitative Data Coding (Nvivo/Manual)
- Grant Support
- Public Presentation & Writing
- Community-Based Participatory Research
- Microsoft Office Google Workspace
Timeline
Office Assistant
Morningstar Storage/MSC Inc.
06.2020 - 07.2024
Customer Service Representative
Centerpoint Gas Company
12.2010 - 08.2012
Youth Counselor/Group Home Manager
Hilltop Adolescence Development Inc
07.2006 - 10.2010
Master of Applied Anthropology -
University of North Carolina at Charlotte
Bachelor of Business Administration -
Johnson C. Smith University