Eboni Mann
Spring Hope,NC
Summary
Dynamic Cash Office Manager at Food Lion with expertise in financial reporting and cash handling. Proven ability to enhance customer loyalty through exceptional service and conflict resolution. Skilled in point of sale operations, adept at managing high-stress situations while maintaining accuracy and professionalism. Committed to driving revenue and operational excellence.
Overview
9
9
years of professional experience
Work History
Cash Office Manager
Food Lion
09.2022 - Current
- Supported upper management in making data-driven decisions by preparing detailed financial reports highlighting key metrics related to revenue generation and expense management.
- Provided exceptional customer service by addressing and resolving any escalated issues involving monetary transactions quickly and professionally.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Retail Sales Associate Cashier
Convenience Store
07.2020 - 09.2022
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
Personal Care Assistant
Southern Living Assisted Living Facility
01.2019 - 04.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Customer Service Representative
Walmart
09.2017 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Greeted customers entering store and responded promptly to customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Waitress
Waffle House Restaurant
12.2015 - 06.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Bunn High School
Bunn, NC06-2014
Skills
- Financial reporting
- Cash handling
- Point of sale operations
- Inventory management
- Customer service
- Data analysis
- Sales support
- Team collaboration
- Problem solving
- Call center experience
Timeline
Cash Office Manager
Food Lion
09.2022 - Current
Retail Sales Associate Cashier
Convenience Store
07.2020 - 09.2022
Personal Care Assistant
Southern Living Assisted Living Facility
01.2019 - 04.2020
Customer Service Representative
Walmart
09.2017 - 08.2018
Waitress
Waffle House Restaurant
12.2015 - 06.2017
High School Diploma -
Bunn High School
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