Ebonee Leaf

• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Collaborated across cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Manage a $445MM budget for the Mortgage, Vehicle & Servicing Operations team within Bank of America.
• Responsible for quarterly forecasting, month-end reporting, annual cost allocations and business case reviews.
• Create, evaluate and review business cases that reduce expenses based on operational drivers
• Demonstrates strong cross-functional business partnering skills and serves as a strategic advisor to mortgage servicing operations executives, risk leads, portfolio management, business support and human resource partners to drive operational efficiencies.
• Key financial point of contact for exams, questionnaires and assessments for Mortgage Servicing within Bank of America.
• Cross train existing employees to maximize team agility and performance.

• Served as a financFinancial point of contact for loan, lease and trade executives Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.

• Managed and governed end to end business performance and outputs, including financial controls/budgeting and consoliations, personnel processes, coordination of special projects, process improvements and performance management & metrics.
• Defined and maintained operational effectiveness of the team by preparing key meeting routines and updates for senior executives, managers and partners.
• Established rapport and mutual trust with leaders in various levels in the organization, often coaching others.
• Consulted with senior management to develop strategies to implement changes and improvements.
• Served as a Technology liason to the CFO Group by communicating roll-outs for enterprise programs such as Office 2013 and Mobility programs. This engagement model led to the successful adoption of enterprise programs and reduced the number of escalations from business partners by 40% from prior years.
• Served as the Shared Services Migration Phase II lead and worked centrally across teams; HR, Finance and regional teams in APAC and EMEA to align resources into a shared services model.
• Due to consistent leadership demonstrated, ended 2016 and 2017 with exceeds performance ratings.

Influenced and improved the competitive position by analyzing financials, headcount ramps and resource strategies.

Indentified, debated and escalated riskes as needed to mitigate operational risk.

Coordinated, analyzed and delivered financial results for the Total Cost of Ownership Application (TCOA), buyer utilization updates, month-end financials, exit rate analysis, forecast and plan deliverables.

Effectively managed business partner expectations through clear verbal and written communication

Influenced, supported and provided clarity to senior leaders on achieving operational results.

Lead effort to improve contractor forecast accuracy which resulted in a 2% improvement in forecasted results.

• Provided valuable insights by leading monthly variance analysis reviews between actual results and budget/forecast expectations.
• Enabled informed decision-making by presenting key findings from complex data sets in clear, concise formats for senior leadership team members.
• Served as the interim manager for Corporate Investments Treasury Technology Finance
• Managed forecast versus plan, assisted in obtaining SOW approvals, provided financial variance reporting and analysis, coordinated deliverables and provided executive level support.
• Delivered on Shareholder return by partnering with and challenging the business on their investment needs which resulted in a $7MM initiative giveback.
• Served as financial adviser for Risk/Compliance Technology organization through communicaiton, financial guidance and measurement to help directly drive business decisions on a $453MM portfolio.
• Lead, coordinated and managed plan processes by providing complete oversight of the financial process, which included the build of plan tools, implementation of training sessions and coodination of consoliation exercises.
• Lead efforts to improve forecast accuracy and to increase capacity througout the organization by automating and invoicing process which increased busienss partner capcity by 15%, measured through voice of the customer feedback. and reduced the number of erroneous invoices.
• Implemented tools to track the errors in the billing process which improved financial forecast accuracy by 20%