Tiffany A. Womack
Charlotte,NC
Summary
Resourceful investigative professional uses evidence analysis and advanced interviewing techniques to illuminate complex cases. Performs thorough collection procedures for informing accurate investigative direction. Detailed examiner of crime scenes and reports using intense review process to uncover concrete evidence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Financial Crimes Specialist
Dexian (Wells Fargo)-Contract
08.2023 - Current
- Performs risk analysis and modeling to provide input and recommendations for financial crimes strategies and models
- Cross trained in fraud, (AML) anti-money laundering and (BSA) bank secrecy act
- Prepares documentation and refers cases for Suspicious Activity, Identity Theft Operations (ITO), Money laundering and Suspected Financial Abuse, reports to government agencies and makes recommendations to senior management
- Identifies and acts on control failures in bank processes and procedures, customer, or team member decisions
- Identified potential fraud cases through meticulous analysis of transactional data, protecting company assets.
- Evaluates the adequacy and effectiveness of policies, procedures, processes, and internal controls; conducts data and/or onsite reviews, analyzes findings, determines risk level and may recommend resulting fraud prevention strategies
- Drafts corrective action plans and participates in change management
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
- Reduced financial crime risks by implementing robust monitoring systems and controls.
- Managed 4 cases per day from case workbench.
- Working knowledge of bank systems including Prevent, Hogan, CLAIMS, CCM, CIV, ServiceView, Lexis Nexis, OIB, Prevent, Verint
- Experience writing SARS (Suspicious Activity Reports) and UAR (Unusual Activity Reports).
Fraud Operations Specialist
Accrue Partners (Credit Karma)-Contract
12.2021 - 12.2022
- Identify, Investigate, research, examine, and report complex financial crimes transactions, policy violations and suspicious situations with high levels of risk
- Participate in researching and examining complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area
- Trained in fraud, (AML) anti-money laundering, and (BSA) bank secrecy act
- Interact internally and externally to conduct investigations or to address risk management
- Utilized SQL data to detect patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team
- Identify trends and anomalies to mitigate risk for the bank
- Provide support and recommendations to the company regarding customer’s capacity for risk ratings and account activity
- Resolve open cases in a timely manner as funds are recovered/credited by MVB bank, including proactive communication to both internal and external customers via Salesforce
- Knowledge of SARs to mitigate future risk opportunities
- Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case
- Maintains a current knowledge of bank regulations
- Ensures compliance with all positions related to Federal, State, and corporate policies, procedures and regulations.
Deposit Servicing Analyst
TTEC (USAA) Financial Services
09.2021 - 12.2021
- Identified and resolved problems through root cause analysis and research.
- Trained in (BSA) bank secrecy act
- Gather information for SARs making reports and sending it for the review
- Take inbound calls for deposit servicing, note accounts for possible fraudulent activities, confirm fraud, file disputes, and manage accounts
- Document research findings and actions on cases for deposit servicing and possible referrals for suspicious activity, identity theft operations and suspected financial abuse
- Identifies member events to provide solutions on products and close on product sales that meet member's needs and facilitate member's financial security
- Empathizes with members and provide offers & solutions to make it easy for members to acquire a USAA product
- Prepared suspicious activity reports (SARS)
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Ensures compliance with all positions related to Federal, State and corporate policies, procedures and regulations.
- Monitored compliance and filing requirements in conjunction with staff and management.
Instructional Assistant
Sugar Creek Charter School
07.2020 - 09.2021
- Provided support during classes, group lessons, and classroom activities.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
- Collaborated with teacher to devise and implement developmentally appropriate lessons derived from data analysis for assessments and aligning with school’s philosophy and mission
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
Full-Time Parenting
08.2009 - 08.2017
Debit Card Fraud Specialist
Wachovia Corporation
10.2007 - 02.2008
- Identify, Investigate, research, examine, and report complex financial crimes transactions, policy violations and suspicious activity with high levels of risk
- Communicated effectively to executive level leadership in both written and verbal areas
- Review, verified/identified customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses
- Collaborates with cross functional groups and takes part in coming up with standard processes to ensure efficiency
- Explain resolutions to banking customers who have inquires on transactions which are being reported as fraudulent or unauthorized to help minimize customer retention and other financial losses
- Analyzed transaction data to identify emerging trends in fraud tactics, enabling proactive response to potential threats.
- Streamlined the process for handling disputed transactions, resulting in faster resolutions and improved customer experience.
- Ensures compliance with all position related Federal, State and corporate policies, procedures and regulations
- Provided exceptional customer support during fraud case resolution, ensuring all concerns were addressed and clients fully understood the outcome.
- Reduced debit card fraud incidents by implementing effective monitoring strategies and identifying suspicious activities.
Sales Administrative Assistant
First Investors Financial Services
09.2007 - 10.2007
- Provide support to management team within company's sales department
- Responsible for performing clerical duties
- Completing expense reports or sales proposals and carrying out administrative tasks
- Assists in administration of financial/business functions of a unit
- Incorporated a variety of computer software and systems to perform duties
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Checks, corrects and maintains variety of financial and other business records and documents
- Approves and processes requisitions for supplies and equipment.
Education
Bachelor of Arts in Psychology -
Emmanuel College
Franklin Springs, GA05.2007
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Teams
- Microsoft Outlook
- Microsoft Power Point
- Microsoft Excel
- Risk Management
- Risk Mitigation
- (AML) Anti-Money Laundering
- Federal Reserve Banking Guidelines Including Regulation E, CC
- Know Your Customer (KYC)
- Terrorist Financing
- Sanctions & Awareness
- Attention to Detail
- Business Process
- Time Management
- Proficiency in Problem Solving
- Windows
- Excellent Written and Verbal Communication
- Workload Prioritization
- Strong Analytical Skills
- Surveillance
- Critical Thinking
Certification
Certified Scrum Master (CSM), Scrum Alliance, Charlotte, NC, 04/01/23
Accomplishments
I was able to identify suspicious activity within the organization, which led the company to identify 7 more members involved in thousands of dollars’ worth of anti-money laundering. I started with studying transaction patterns across various platforms that could be a possible money laundering or the placement/layering stage, which later identified as an actual anti-money laundering case.
Timeline
Financial Crimes Specialist
Dexian (Wells Fargo)-Contract
08.2023 - Current
Fraud Operations Specialist
Accrue Partners (Credit Karma)-Contract
12.2021 - 12.2022
Deposit Servicing Analyst
TTEC (USAA) Financial Services
09.2021 - 12.2021
Instructional Assistant
Sugar Creek Charter School
07.2020 - 09.2021
Full-Time Parenting
08.2009 - 08.2017
Debit Card Fraud Specialist
Wachovia Corporation
10.2007 - 02.2008
Sales Administrative Assistant
First Investors Financial Services
09.2007 - 10.2007
Bachelor of Arts in Psychology -
Emmanuel College
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