Hatisha Mike
Davidson,NC
Summary
Seeking to expand responsibility in a customer service role that maximizes a decade of experience in customer satisfaction, team-building, and sales, while developing leadership capacity for professional growth and furthering organizational goals.
Overview
14
14
years of professional experience
Work History
Operations Manager
She Built This City
11.2023 - Current
- Background checks, onboarding, creating policies and procedures
- Managing budgets for each department
- Ordering and procurement
- Generating Financial Reports
- Grant Reporting
- Invoicing
- Oversee and Train Bookkeeper.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Owner & Operator
Prosperity’s Kitchen
01.2018 - Current
- Provide excellent customer experience through quality food and service for meetings and events
- Organize payroll, lead scheduling, and conduct marketing efforts
- Serve as end-to-end event planner
- Prepare foods to meet clients' health and palate needs
- Hub and minority business certification
- Consultations.
Licensed Health & Medicare Sales Agent
Independent Management
10.2020 - 01.2024
- Assessed client healthcare needs to recommend suitable Medicare and health insurance plans
- Presented and explained various Medicare options (Advantage, Supplement, Part D) and health insurance plans
- Guided clients through the enrollment process, ensuring understanding of benefits, coverage, and costs
- Provided ongoing client support for policy renewals, claims, and coverage inquiries
- Conducted regular follow-ups to ensure client satisfaction and address changing insurance needs
- Maintained compliance with state and federal regulations in Medicare and health insurance sales
- Developed and implemented lead generation strategies through networking, referrals, and marketing
- Organized and conducted informational seminars and webinars on insurance options
- Pursued continuing education to stay current with industry trends, product changes, and regulations
- Developed and maintained strong relationships with clients, insurance carriers, and industry professionals
- Assisted clients with policy applications, renewals, and changes, ensuring accurate and timely paperwork.
Program Coordinator
She Built This City
03.2022 - 11.2023
- Coordinated and facilitated programs
- Connected with partners
- Oversaw ordering processes
- Created processes for logistics
- Created and managed budgets.
- Created the first overnight college tour with 20 students, enhancing educational opportunities and engagement for prospective students.
Quality Assurance Auditor
Novant Health
01.2013 - 01.2019
- Created and updated standard operating procedures
- Served as liaison between associates and managers
- Performed internal audits to enhance the quality of internal and external customer service and team production
- Gave individual feedback and training based upon audit findings
- Updated database and spreadsheets regularly
- Assisted with human resource needs by conducting interviews
- Devised team-building activities to promote morale and employee appreciation.
Customer Service & Retention Specialist
Just Fab
01.2011 - 01.2013
- Assisted customers with details of their online membership
- Applied customer credits to appropriate accounts
- Worked closely with customers to earn their memberships and retain their business.
Customer Service Representative
Convergys
01.2010 - 01.2011
- Assisted customers with payment and billing inquiries
- Provided troubleshooting services to customers encountering a variety of issues to find satisfactory resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
B.A. - Psychology and Spanish
Johnson C. Smith University
Charlotte, NC05.2009
Associate of Arts - Restaurant And Culinary Management
Auguste Escoffier School of Culinary Arts
Online03.2020
Skills
- Call center switchboard
- Sales
- Google Suite (Docs, Sheets, Slides)
- Leadership
- Program Coordinator
Leadership Experience
- Novant Health’s H:Drive Leadership Pilot
- Black Social Capital Initiative
- Aspire Community Capital
Timeline
Operations Manager
She Built This City
11.2023 - Current
Program Coordinator
She Built This City
03.2022 - 11.2023
Licensed Health & Medicare Sales Agent
Independent Management
10.2020 - 01.2024
Owner & Operator
Prosperity’s Kitchen
01.2018 - Current
Quality Assurance Auditor
Novant Health
01.2013 - 01.2019
Customer Service & Retention Specialist
Just Fab
01.2011 - 01.2013
Customer Service Representative
Convergys
01.2010 - 01.2011
B.A. - Psychology and Spanish
Johnson C. Smith University
Associate of Arts - Restaurant And Culinary Management
Auguste Escoffier School of Culinary Arts
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