Abigail Rollins
Charlotte
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Support Analyst
PMMC
06.2024 - Current
- Review and analyze contracts received from clients
- Ensure accuracy and quality by meticulously collecting, reviewing, and loading contract rates and terms into PMMC's contract system.
- Verify and validate contract setups, documenting any discrepancies or challenges that may arise
- Attend meetings, project call, and provide insight to clients in relation to their data
- Research and document reimbursement methodologies and guidelines from various insurance companies and government agencies
K-6 Certified Educator
Cabarrus County Schools
08.2022 - 05.2024
- Developed and implemented engaging and differentiated lesson plans for diverse learners
- Utilized a variety of instructional strategies, technologies, and resources to enhance student learning and engagement
- Established a positive and inclusive environment that fostered creativity, critical thinking, and collaboration
- Conducted ongoing assessments to monitor student progress
- Used data from assessments to inform instructional decision and intervention
- Collaborated with colleagues, parents, and administrators to promote student success
- Created engaging materials such as powerpoints, choiceboards, videos, and e-learning modules to promote visual learning
- Worked collaboratively with success team in order to share ideas and provide feedback on student growth
- Created the design and delivery of lessons, modules, and content to support 21st Century Learning
Receptionist and Administrative Assistant
The Health Institute of Hampstead
03.2018 - 06.2020
- Oversaw day to day operations
- Interacted with clients of all demographics and ages
- Developed and maintained staffing schedules for multiple providers
- Developed and maintained client scheduling
- Responsible for facility upkeep in compliance with federal and state guidelines
- Provided customer service and resolved queries via telephone
- Precisely completed appropriate administrative paperwork, client documentation, and data entry
Education
Bachelor of Arts - Education
University of North Carolina Charlotte
Charlotte, NC05.2023
Associate of Science - undefined
Cape Fear Community College
Wilmington, NC06.2020
High school or equivalent - undefined
Pender Early College High School
Burgaw, NC06.2020
Skills
- Point of Sales Operations
- Power BI
- SQL
- MindBody
- Client relationship building
- Software troubleshooting
- Support inquiry assistance
- Excel
- Access
- CRCR
Accomplishments
- Cum Laude, 05/15/23
- President's List, 06/01/20
- Honorable President's List, Awarded 4 times (each semester) while attending CFCC., 06/01/20
- Salutatorian, 06/01/20
Certification
Certified Revenue Cycle Representative by HFMA
Timeline
Client Support Analyst
PMMC
06.2024 - Current
K-6 Certified Educator
Cabarrus County Schools
08.2022 - 05.2024
Receptionist and Administrative Assistant
The Health Institute of Hampstead
03.2018 - 06.2020
Associate of Science - undefined
Cape Fear Community College
High school or equivalent - undefined
Pender Early College High School
Bachelor of Arts - Education
University of North Carolina Charlotte
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