Dynasty Washington
Greensboro
Summary
I am a soon to be graduating senior at North Carolina A&T State University majoring in Sociology with a concentration in Biology. My academic and professional experiences focus on health equity, particularly how social and structural factors influence access to care and overall health outcomes. Through research and community-based internship work, I have developed strong communication, analytical, and collaborative skills while working on initiatives related to housing, food access, and health disparities.
Dynamic guest service representative skilled in enhancing customer experiences through strong interpersonal communication and cultural competency. Experienced in training team members and resolving inquiries, contributing to improved satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
P.F. Chang's Bistro
Greensboro, NC
09.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, balancing service speed with quality attention to detail.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in training new servers on menu knowledge and service protocols.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Managed over 50 customer calls per day and increased sales by 10%
Guest Service Representative
Target
Richmond, Va
03.2024 - 08.2024
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Handled cash transactions accurately and efficiently at the register.
- Maintained cleanliness and organization in sales floor and stock areas.
- Resolved customer complaints promptly, enhancing satisfaction levels.
Sales Associate
Hennes & Mauritz
Richmond, VA
08.2023 - 03.2024
- Assisted customers in product selection, providing tailored recommendations to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Maintained knowledge of current promotions and inventory to support informed customer inquiries.
- Collaborated with team members to optimize store layout, improving product visibility and accessibility.
Education
Bachelor of Arts - Sociology
North Carolina A&T State University
Greensboro, NC05-2026
Skills
- Strong work ethic
- Cash handling
- Memory retention
- I would like to highlight my strong interpersonal communication skills, cultural competency, research experience in health disparities, and my ability to collaborate effectively in both community-based and academic environments
- Exceptional customer service
- Team collaboration
Accomplishments
- Maintained a 3.5 GPA while balancing full-time coursework, research, internship responsibilities, and employment
- Earned Dean’s List recognition for academic achievement
- Conducted research examining the impact of health disparities and chronic stress on marginalized communities
- Integrated sociological theory with biological concepts to analyze health outcomes
- Contributed to housing and food access initiatives through community-based internship work
- Supported research, grant exploration, and community development efforts
- Demonstrated strong time management, communication, and collaboration skills across academic and professional settings
Affiliations
- Treasurer, Alpha Kappa Delta (AKD) International Sociology Honor Society, Zeta Chapter
- Member, National Council of Negro Women (NCNW)
- Sociology Major (Biology Concentration), North Carolina A&T State University
- Community Development Intern, East Greensboro NOW
- Pre-Occupational Therapy Track
Certification
- Basic Life Support (BLS) Certification – Healthcare Provider
- Cardiopulmonary Resuscitation (CPR) Certification
- Collaborative Institutional Training Initiative (CITI) Certification – Human Subjects Research
Timeline
Server
P.F. Chang's Bistro
09.2024 - Current
Guest Service Representative
Target
03.2024 - 08.2024
Sales Associate
Hennes & Mauritz
08.2023 - 03.2024
Bachelor of Arts - Sociology
North Carolina A&T State University