DyMond Jones
Greenville
Summary
Customer-focused professional with substantial background in customer service roles. Demonstrated strengths include effective communication, problem-solving skills, and maintaining high levels of customer satisfaction. Successfully improved response time and resolution rates in previous positions, showcasing ability to thrive in fast-paced environments requiring strong organizational and multitasking skills.
Overview
3
3
years of professional experience
Work History
Patient Billing Customer Service Representative
Labcorp
04.2025 - Current
- Assisted patients with insurance billing, invoice status, while using multiple internal systems simultaneously. While applying sound judgment, knowledge, job aids and resources to resolve billing issues independently while escalating only complex discrepancies.
- Maintained productivity and quality benchmarks in a metrics-driven environment. While strictly following HIPAA and PCI from the beginning of a call until the end of a call.
Direct Interactions/ Customer Service Representative
Labcorp
01.2022 - 06.2024
- Handled 80+ calls/day, resolving a wide range of client issues with patience and efficiency. While delivering clear technical guidance and explanations for routine and more complex issues.
- Maintained calm, focused performance through repetitive tasks and emotional situations. I consistently earned high performance scores in both quality and call handling times while navigating through multi-systems and fast data entry.
Education
Certificate - National Career Readiness Certificate
Pitt Community College
Winterville, NC11-2023
Skills
- Multiple systems applications navigation
- Proficient PC skills
- Ability to quickly input/retrieve data
- High-Volume Call
- Excellent Schedule Adherence
- Routine Issue Resolution
- Problem solving
- Patient billing
- Quality assurance
- Attention to detail
- Verbal and written communication
- Adaptability and flexibility
- Multitasking and organization
- Active listening
- First call resolution
Timeline
Patient Billing Customer Service Representative
Labcorp
04.2025 - Current
Direct Interactions/ Customer Service Representative
Labcorp
01.2022 - 06.2024
Certificate - National Career Readiness Certificate
Pitt Community College