Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Dylan Shipley

Dylan Shipley

Charlotte

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification

Work History

Customer Service Associate

Carrols
Charlotte
03.2022 - 04.2025
  • Assisted customers with inquiries and resolved issues promptly.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of service areas daily.
  • Collaborated with team members to enhance customer experience.
  • Educated customers on menu items and promotions effectively.
  • Handled customer complaints with empathy and professionalism.
  • Trained new staff on customer service protocols and procedures.
  • Greeted customers and identified their needs.
  • Kept work area neat, clean, and well-stocked at all times.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Provided information about products and services available to customers.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Handled cash register operations accurately during peak times.

Education

Ardrey Kell High School
Charlotte, NC

Skills

  • Customer service
  • Point-of-sale systems
  • Transaction processing
  • Cash handling
  • Product knowledge
  • Team collaboration
  • Complaint resolution
  • Active listening
  • Time management
  • Effective communication
  • Relationship building
  • Problem solving
  • Service area maintenance
  • Sales support
  • Refunds processing
  • Guest services
  • POS system operation

Certification

  • Microsoft Word Certification
  • Microsoft PowerPoint Certification
  • Microsoft Excel Certification
  • MOS Certification

References

References available upon request.

Timeline

Customer Service Associate

Carrols
03.2022 - 04.2025

Ardrey Kell High School

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Dylan Shipley