Dylan Moore
102 Franklin Road
Summary
Detail-oriented professional with a proven background in administrative support and record-keeping, eager to contribute to the City of Reidsville as an Accounting Technician. Experienced in managing sensitive data, processing transactions, and utilizing office software to maintain accurate records. Quick learner with strong organizational skills, adept at building relationships with colleagues and providing excellent customer service. Ready to apply transferable skills in a financial environment, including proficiency in data entry and a commitment to precision.
Overview
9
9
years of professional experience
Work History
Insurance Coordinator
Relax Dental Of Burlington
06.2022 - Current
- Primary responsibility for claims (filing and following up), collections, refund, insurance breakdowns and provider credentialing.
- Attention to detail in posting payments properly, auditing accounts and insurance breakdowns.
- Prepare and present treatment plans that meet both patients’ and practice’s needs for proposed treatment plans.
- Maintain knowledge of dental insurance and use independent judgment regarding coverage and insurance claims.
- Daily attention to resolving insurance claim issues such as requests for additional information and denials.
- Manage outstanding insurance claims and maintain no less than 90% of outstanding claims in the “over 30 days” category.
- Process Billing Statements according to established office policy.
- Follow established office policy with regards to collection calls, letters and sending to collection agency.
- Able to comfortably and efficiently handle multiple deadlines and task assignments.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Able to work both independently and cooperatively in team settings.
- Maintain the highest level of confidentiality to HIPAA standards.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
Treatment Coordinator
Lane Associates Family Dentistry Greensboro
10.2020 - 12.2021
- Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Directed patient care by organizing schedules and day-to-day appointments for 6 doctor's and 5 hygienists.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Acted as main point of contact for patients, doctors and ofice staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Delivered excellent patient experiences and direct care.
Insurance Coordinator
Dental Depot
12.2015 - 05.2019
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Filed and tracked insurance claims and communicated claims status to patients.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
High School Diploma -
Minco High School
Minco, OK05-2010
Certificate - CADD/3D Animation
Canadian Valley Technology Center
Yukon, OK05-2011
Certification - Dental Assisting
Dental Depot Academy of Dental Assisting
Oklahoma City, OK12.2016
Skills
- Strong Communication Skills
- Attention to Detail
- Electronic Charting
- Claims Processing
- Account Management
- Administrative support experience
- Problem Solving
- Microsoft office
- Excel
Timeline
Insurance Coordinator
Relax Dental Of Burlington
06.2022 - Current
Treatment Coordinator
Lane Associates Family Dentistry Greensboro
10.2020 - 12.2021
Insurance Coordinator
Dental Depot
12.2015 - 05.2019
High School Diploma -
Minco High School
Certificate - CADD/3D Animation
Canadian Valley Technology Center
Certification - Dental Assisting
Dental Depot Academy of Dental Assisting
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