Dylan Curnutt
Charlotte
Summary
Results-driven Heavy Equipment Mechanic and Maintenance Planner at Kinross Ft. Knox, recognized for reducing machinery downtime through expert diagnostics and innovative repair solutions. Proven leadership and critical thinking skills fostered team efficiency, while meticulous attention to detail ensured safety and compliance in all operations. Committed to enhancing productivity and customer satisfaction. Looking for a change of pace with my work, bringing my skill set with people and troubleshooting to the forefront.
Overview
9
9
years of professional experience
Work History
Heavy Equipment Mechanic/Maintenance Planner
Kinross Ft. Knox
08.2017 - 06.2025
- Maintained a clean work environment that promoted safety while enhancing overall productivity.
- Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Removed worn or faulty components for replacement or repair.
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Repaired and replaced engine parts such as pistons, cylinders and liners to restore function.
- Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
- Developed preventative maintenance plans to limit operational disruption.
- Developed custom solutions to address unique challenges posed by complex or outdated machinery.
- Managed efficient teams of up to 8 employees.
- Scheduled and oversaw maintenance, repair and installation activities.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Organized ongoing maintenance schedules to boost system performance.
- Contributed to development, implementation, and execution of maintenance programs.
Customer Service Representative
Advanced Call Center Technologies LLC
06.2016 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Campbell County Comprehensive High School
Jacksboro, TN05-2012
Skills
- Electrical work
- Safety processes
- Preventive Maintenance
- Heavy equipment diagnostics
- Troubleshooting skills
- Computer diagnostics
- Critical thinking
- Reliability
- Multitasking Abilities
- Leadership skills
- Attention to detail
- Time management
- Problem-solving
- Customer service
- Teamwork and collaboration
- Task prioritization
- Self motivation
- Analytical thinking
- Mechanical troubleshooting
Languages
English
Native or Bilingual
Timeline
Heavy Equipment Mechanic/Maintenance Planner
Kinross Ft. Knox
08.2017 - 06.2025
Customer Service Representative
Advanced Call Center Technologies LLC
06.2016 - 10.2016
High School Diploma -
Campbell County Comprehensive High School
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