Dylan Clarke
Harrisburg
Summary
Proven track record in boosting sales and enhancing customer satisfaction, leveraging expert negotiation tactics and interpersonal communication skills. Excelled in customer relationship building and sales strategy development, consistently achieving top performer status. Maintains a detail-oriented mindset, ensuring quality service delivery and operational excellence.
Overview
8
8
years of professional experience
Work History
Sales Representative
Hendrick Automotive Group
04.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Car Detail Manager
Metro Tech
07.2021 - 04.2022
- Enhanced customer satisfaction by meticulously inspecting and correcting completed work.
- Consistently met deadlines for completion of assigned projects while maintaining strict quality standards throughout all stages of work.
- Coordinated with other departments to schedule vehicle detailing according to priority and availability.
- Conducted regular inventory checks and maintained adequate supplies for smooth operations at all times.
- Maintained detailed records of completed jobs as well as any necessary follow-up actions or additional services required by customers.
Butchery Section Manager
The Fresh Market
10.2019 - 07.2021
- Provided expert advice on meat selection, preparation methods, and cooking techniques to customers, enhancing their shopping experience.
- Maintained equipment in excellent condition through regular maintenance and cleaning protocols.
- Trained new employees in proper butchery techniques, leading to increased productivity and efficiency.
- Implemented safety procedures to reduce workplace accidents and maintain a clean working environment.
- Increased sales through creative marketing efforts such as sampling stations and engaging product demonstrations.
- Worked closely with suppliers for competitive pricing, resulting in cost savings for the business.
Assistant Manager
Harris Teeter
08.2016 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
North Myrtle Beach High School
Little River, SC06.2012
Skills
Customer Service
Customer Relationship Building
Interpersonal communication skills
Sales expertise
Product and service knowledge
Sales closing
Sales strategy development
Complex Problem-Solving
Negotiation Tactics
Time Management
Verbal and written communication
Detail-oriented mindset
Timeline
Sales Representative
Hendrick Automotive Group
04.2022 - Current
Car Detail Manager
Metro Tech
07.2021 - 04.2022
Butchery Section Manager
The Fresh Market
10.2019 - 07.2021
Assistant Manager
Harris Teeter
08.2016 - 10.2019
High School Diploma -
North Myrtle Beach High School
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