Dedicated professional with a strong background in customer service and team leadership. Committed to enhancing guest experiences through effective communication and operational management.
Overview
8
8
years of professional experience
Work History
Server
Goombays
Kill Devil Hills
02.2025 - Current
Provided excellent customer service in a fast-paced restaurant environment.
Took and processed orders accurately using POS system.
Maintained cleanliness and organization of dining area and service stations.
Upsold menu items to enhance guest experience and satisfaction.
Trained new servers on menu details and service protocols.
FOH Manager
The Village Table and Tavern
Duck
02.2018 - 02.2025
Managed daily operations and staff scheduling for front-of-house teams.
Trained and mentored new employees on service standards and procedures.
Ensured compliance with health and safety regulations during service hours.
Coordinated with kitchen staff to optimize food delivery and presentation.
Oversaw inventory management, including ordering and stock rotation processes.
Resolved customer complaints efficiently, maintaining a positive dining experience.
Conducted regular staff meetings to improve communication and team performance.
Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
Manager on Duty
Jack Browns KDH
Kill Devil Hills
05.2018 - 05.2021
Supervised daily operations to ensure optimal service quality and efficiency.
Trained staff on customer service standards and operational procedures.
Oversaw cash handling processes and ensured accurate transactions.
Coordinated staff schedules to meet operational demands effectively.
Resolved customer complaints promptly to maintain satisfaction levels.
Implemented safety protocols to promote a secure working environment.
District Administrator Guardian Ad Litem Program at North Carolina Administrative Offices Of The CourtDistrict Administrator Guardian Ad Litem Program at North Carolina Administrative Offices Of The Court