Dykita Boone
Wilson
Summary
Dynamic Patient Service Representative with over 10 years of experience at Millenniapay, excelling in customer engagement and data entry. Proven ability to enhance patient satisfaction through compassionate communication and efficient service. Skilled in maintaining confidentiality and managing sensitive information while ensuring compliance with HIPAA regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Millenniapay
09.2024 - 03.2025
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Obtained informed consent and payment documentation from patients and filed in system.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Med-tech Supervior/ C.N.A
Wilson Assisted Living
03.2022 - 11.2023
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Documented patient information and care activities in electronic health record.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
Sales Representative
Alorica
11.2019 - 02.2021
- I assist in the refill of patients medicine and fax the doctor for hard scripts
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Register
Wilson Medical Center
04.2019 - 07.2019
- An ER register performs many responsibilities related to patient check-ins, insurance verification and billing. During a typical shift. ER registrars have responsibilities such as : Greeting patients and visitors. Collecting information about patient insurance coverage, medical history and need for emergency care.
Meditation aide
Parkwood Village
03.2018 - 09.2018
- Help patients with daily living pass meditation make appointments talk to doctors,family's, patients, etc.
- Help cna on the floor and do all paperwork
Med-tech Supervior
Elm city assistant living
01.2017 - 03.2018
- Pass meds answers phones file papers and help patients with daily living as well as supervise staff
Education
Associate of Applied Science - Medical Billing And Coding
Wilson Community College
Wilson, NC12.2023
Certificate - Medical Insurance Specialist
Wilson Community College
Wilson, NC05.2022
Certificate - Medical Administrative Specialist
Wilson Community College
Wilson, NC05.2022
Certified nursing assistant 2 in Nursing -
Wilson Community College
Wilson, NC12.2018
Skills
- CNA Certified (10 years)
- Outlook (10 years)
- Organizational skills
- Data Entry (10 years)
- Receptionist (10 years)
- Scheduling (10 years)
- Filing (10 years)
- Microsoft Word
- Microsoft
- Billing
- Customer service skills (10 years)
- Clerical
- Management
- Microsoft Word (10 years)
- Inventory
- Microsoft Office
- Medical Office Experience
- Customer Engagement
- Typing
- Phlebotomy
- Venipuncture
- Vital Signs
- Direct Patient Support
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Basic Life Support
- Dressing assistance
- Dementia and Alzheimer's knowledge
- Recording vital signs
- Reliable team player
- Strategic Issue Analysis
- Safe Patient Transfers
- Compassionate communication
- Maintaining confidentiality
Certification
- CNA, 03/01/04, 10/01/20, To care for patients and help with daily living
- CPR, 04/01/14, 04/01/19, To help people breathe
- Med Tech, Present, To pass meditation to patients
- Pharmacy Technician, Present, To file prescriptions
- Phlebotomy, Present, To draw blood for medical use
- Life and Health Insurance
- CNA 2, 12/01/18, Present, To assist patients with daily living that have more complex needs
References
References available upon request.
Timeline
Patient Service Representative
Millenniapay
09.2024 - 03.2025
Med-tech Supervior/ C.N.A
Wilson Assisted Living
03.2022 - 11.2023
Sales Representative
Alorica
11.2019 - 02.2021
Register
Wilson Medical Center
04.2019 - 07.2019
Meditation aide
Parkwood Village
03.2018 - 09.2018
Med-tech Supervior
Elm city assistant living
01.2017 - 03.2018
Associate of Applied Science - Medical Billing And Coding
Wilson Community College
Certificate - Medical Insurance Specialist
Wilson Community College
Certificate - Medical Administrative Specialist
Wilson Community College
Certified nursing assistant 2 in Nursing -
Wilson Community College
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