Dyasha Pena
Fayetteville,NC
Summary
Results-oriented professional with a strong background in retail and customer service. Expertise in efficiently processing transactions and maintaining inventory accuracy, while fostering positive relationships to boost sales and enhance customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Chipolte
Fayetteville, NC
03.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with inquiries, providing prompt and friendly service.
- Handled cash and credit transactions accurately, ensuring compliance with company policies.
- Supported inventory management by restocking supplies and monitoring product availability.
- Adapted quickly to new procedures and technology to enhance workflow efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Housekeeper
Sparks Hilton Hotel
Spring Lake, NC
04.2025 - 12.2025
- Maintained cleanliness and orderliness in guest rooms and common areas.
- Utilized cleaning equipment and chemicals safely and effectively.
- Changed linens, replenished supplies, and ensured room readiness for guests.
- Assisted in laundry operations to ensure timely availability of clean linens.
- Responded promptly to guest requests for additional items or services.
- Collaborated with team members to optimize daily cleaning schedules.
- Reported maintenance issues to management for timely resolution.
- Cleaned 10-14 rooms a day
Overnight Stocker
Walmart
Fayetteville, NC
02.2022 - 11.2024
- Stocked shelves efficiently, ensuring product availability and presentation standards.
- Maintained inventory accuracy through regular checks and replenishment processes.
- Collaborated with team members to optimize stock organization and layout.
- Assisted in training new staff on stocking procedures and safety protocols.
Administrative Assistant
Ace Tax Services
Melbourne, Fl
01.2016 - 05.2018
- Coordinated office operations to ensure efficient workflow and timely completion of tasks.
- Managed scheduling for meetings and appointments, optimizing time for executives.
- Prepared and maintained accurate records and documentation for projects and meetings.
- Assisted in the development of office procedures to enhance organizational efficiency.
- Utilized software tools for data entry, document preparation, and communication management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Implemented marketing strategies to promote studio to potential clients.
Education
Associate in Graphic Design -
Fayetteville Technical Community College
Fayetteville, NC11-2029
High School Diploma -
Seventy-First High School
Fayetteville, NC06-2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Sales & Marketing
- Proven sales experience
- Sales collaboration
Certification
- Graphic Design Professional and illustration Using Adobe Illustrator Training - 8 weeks timeframe From College course.
Timeline
Cashier
Chipolte
03.2026 - Current
Housekeeper
Sparks Hilton Hotel
04.2025 - 12.2025
Overnight Stocker
Walmart
02.2022 - 11.2024
Administrative Assistant
Ace Tax Services
01.2016 - 05.2018
Associate in Graphic Design -
Fayetteville Technical Community College
High School Diploma -
Seventy-First High School