Dwayne Maddox Jr.
Raleigh
Summary
Dedicated professional with over 10 years of experience in Relationship Building, strategic market research, and client acquisition. Proven track record of solving problems, converting leads, and developing innovative response strategies, and fostering collaboration across agencies. Proficient in interpreting state and federal regulations, delivering training programs, and maintaining effective stakeholder relationships.
Overview
7
7
years of professional experience
Work History
Client Relationship Manager
Ernest Packaging Solutions
02.2024 - Current
- Researched and identified key client accounts, increasing engagement and exceeding sales goals by over 10%
- Built and maintained strong client relationships, enhancing retention and expanding service offerings
- Conducted market research to align client strategies with organizational objectives
- Contributed to account planning, sales pipeline management, and marketing initiatives
Outside Sales Representative
UniFirst Corporation
09.2022 - 01.2024
- Developed and executed strategic sales plans, exceeding annual targets through customized service solutions
- Delivered targeted presentations to federal and private organizations, addressing their unique business needs
- Maintained detailed customer interaction records in CRM systems, ensuring data accuracy and client follow-ups
Strategic Business Developer
Capitol B Creative Studios
09.2021 - 07.2022
- Conducted comprehensive market analyses to identify growth opportunities and inform leadership decision-making
- Collaborated on federal and commercial proposals, evaluating RFPs and crafting competitive strategies
- Fostered long-term partnerships by initiating client discussions and exploring collaborative opportunities
Career Specialist (Sourcer)
MyComputerCareer
07.2020 - 09.2021
- Expanded employment opportunities by connecting with national employer partners
- Facilitated career readiness programs, bridging gaps between client needs and student capabilities
- Integrated market insights into strategic business planning for organizational growth
Sales Development Representative
ChannelAdvisor
09.2017 - 12.2018
- Qualified federal and private business opportunities, aligning prospects with sales strategies
- Managed multiple sales cycles, meeting deadlines in a high-pressure environment
- Utilized Salesforce to track client data, market trends, and build a robust pipeline
Education
Bachelor of Arts - Public and Interpersonal Communication
North Carolina State University
Raleigh, NC01.2011
Skills
- Interpretation of State and Federal Regulations
- Training Program Development and Delivery
- Stakeholder Relationship Management
- Market Research and Competitive Analysis
- Sales Strategy and Business Development
- CRM Systems: Salesforce, HubSpot
- Client Engagement and Relationship Management
- Presentations and Negotiations
- Relationship Building
- Problem-Solving
- Communication
Timeline
Client Relationship Manager
Ernest Packaging Solutions
02.2024 - Current
Outside Sales Representative
UniFirst Corporation
09.2022 - 01.2024
Strategic Business Developer
Capitol B Creative Studios
09.2021 - 07.2022
Career Specialist (Sourcer)
MyComputerCareer
07.2020 - 09.2021
Sales Development Representative
ChannelAdvisor
09.2017 - 12.2018
Bachelor of Arts - Public and Interpersonal Communication
North Carolina State University
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