Summary
Overview
Work History
Education
Skills
Timeline
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Dwayne Cole

Charlotte

Summary

Dynamic professional with a proven track record at Best Buy Corporation, excelling in customer service and technology. Skilled in Microsoft Excel and adept at problem-solving, I foster strong relationships and enhance workflow efficiency. My proactive approach ensures timely and accurate support, contributing to a positive experience for clients and colleagues alike.

Overview

10
10
years of professional experience

Work History

Centralized Support

Best Buy Corporation
10.2019 - Current
  • Directly support all aspects of business with Best Buy as far as scheduling, installation, repair, general information/assistance as well as any walkthroughs pertaining to electronics or AutoTech services purchased at Best Buy or 3rd party.
  • Coordinated purchase needs and handled appointment reviews.
  • Each interaction is a chance to add to the feeling of belonging with Best Buy. The comfortability of each guest adds to that feeling as much as giving 100% accurate and swift information for various services (In home support, Autotech, Home theater, Appliance, Computer, and any other department that may arise with the ever changing needs of Best Buys guests’).
  • Excelled in dynamic settings, demonstrating adaptability to new situations. Skilled at working independently/collaboratively I strive under both settings.
  • Independently maintained performance metrics within evolving criteria, Cultivated and preserved business relationships with peers, leaders, and executives, as well as Enhanced clerical knowledge through corporate learning opportunities during our downtime.

Pharmaceutical Technician

Amerisource Bergen
10.2018 - 10.2019
  • Assisted in training new hires by sharing best practices and insights gained from personal experience as a pharmaceutical technician.
  • Collaborated with healthcare professionals to ensure proper medication administration and dosage recommendations.
  • Developed strong relationships with suppliers to negotiate favorable pricing on bulk purchases, reducing overall pharmacy expenses.
  • Actively participated in team meetings, contributing ideas on how to enhance workflow processes for better productivity within the pharmacy department.

Patient Case Coordinator

Independence Blue Cross Blue Shield
01.2016 - 10.2018
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Reviewed copay, coinsurance, deductibles, hospital bills, and annual or monthly insurance payments.
  • Facilitate selection of insurance policies by evaluating guest requirements and available options. Worked directly with the marketplace as well as 3rd party insurance companies to assist guests with the best option based on there individual needs

Education

Associate of Science - Manufacturing Engineering

Virginia State University
Petersburg, VA

High School Diploma - Electronic Computer Circuitry

Saunders TRADE And Technical High School
Yonkers, NY
07.2013

Skills

    ADDITIONAL SKILLS

    Master skills: Microsoft Excel; (Reading Data into Excel, Basic Data Manipulation, Arithmetic Manipulation, Basic Functions, Functions using Absolute and Relative References, Pivot Tables, VLookups,Dashboards, and Conditional Formatting), Microsoft Word, Electronic Computer Circuitry, Computers, Technology, and Overall Customer Service (55 words per minute)

    Excel in working with technology, money, numbers, people, and problem solving

    I have a proactive nature to me, time restraints or work overload have never been an issue

    Prompt to type of attitude I like to do things that are assigned to me as soon as possible, while upholding quality

Timeline

Centralized Support

Best Buy Corporation
10.2019 - Current

Pharmaceutical Technician

Amerisource Bergen
10.2018 - 10.2019

Patient Case Coordinator

Independence Blue Cross Blue Shield
01.2016 - 10.2018

Associate of Science - Manufacturing Engineering

Virginia State University

High School Diploma - Electronic Computer Circuitry

Saunders TRADE And Technical High School

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Dwayne Cole