D’Veckio Crandall
Raleigh
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cell Phone Sales Representative
T-Mobile
Raleigh
03.2021 - 03.2023
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Verified customer's identity before activating new devices.
- Developed relationships with key contacts within the industry in order to keep informed of new products and services available.
- Advised customers on additional products such as insurance plans, chargers, cases.
- Maintained records related to sales for store management.
- Processed payments for purchases using cash, credit cards or other payment methods.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
United States Navy
Uss Nimitz, Us Navy
Bremerton
10.2013 - 10.2018
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Worked with cross-functional teams to achieve goals.
- Served over 2,000 others on the ship preparing meals, delivering food and supplies to the cooks.
- Helped with security teams to maintain order on the ship and in port, standing watches, logging information when needed, and keeping track with weapons and magazines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated a variety of machinery and tools safely and efficiently.
Education
Associate of Applied Science - Business Administration
Durham Technical Community College
Durham, NC07-2025
Associate of Arts - Fine Arts
Pitt Community College
Winterville, NC07-2020
Skills
- Customer service
- Sales strategy
- Inventory management
- Digital marketing
- Team collaboration
- Technical support
- Conflict resolution
- Store operations
- Effective communication
- Sales expertise
- Store opening and closing
- Team building
- Store policies and procedures
- Goal driven
- Problem-solving
- Analytical thinking
- Retail Sales Experience
Certification
- Business Administration Core Certification
Timeline
Cell Phone Sales Representative
T-Mobile
03.2021 - 03.2023
United States Navy
Uss Nimitz, Us Navy
10.2013 - 10.2018
Associate of Applied Science - Business Administration
Durham Technical Community College
Associate of Arts - Fine Arts
Pitt Community College