Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dustin Teuteberg

Jacksonville

Summary

Dynamic Installer and Service Technician with a proven track record at Leaf Filter, excelling in customer satisfaction and quality control. Skilled in troubleshooting and power tool operation, I consistently enhance client experiences and reduce callbacks through meticulous pre-installation assessments and effective communication. Committed to safety and detail-oriented service delivery.

Overview

11
11
years of professional experience

Work History

Installer/Service Technician

Leaf Filter
08.2022 - Current
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Calculated materials and time needed for each job.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
  • Ensured high-quality results by consistently following manufacturer specifications during installations.
  • Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.

Home Remodeler

Cagle Home Services
01.2020 - 08.2022
  • Performed skilled plumbing, electrical, and HVAC work as needed for comprehensive home remodeling services.
  • Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
  • Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
  • Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.

Gutter Technician

Marsh Building Products
02.2017 - 01.2020
  • Loaded materials onto trucks and logged usage.
  • Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
  • Contributed to a positive company image through exceptional customer service skills and consistent professionalism during all interactions with clients.
  • Maintained safety standards during all projects by adhering to OSHA guidelines and industry best practices.
  • Streamlined workflow by maintaining well-organized tools, equipment, and materials inventory.

Service Manager

Great Roofing & Restoration
04.2014 - 01.2017
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.

Education

Bullitt Central
Shepherdsville, KY
05-2005

Skills

  • Attention to detail
  • Time management
  • Positive attitude
  • Power tool operation
  • Customer service
  • Following safety practices
  • Customer satisfaction
  • Pre-installation site prep
  • Troubleshooting and testing

Timeline

Installer/Service Technician

Leaf Filter
08.2022 - Current

Home Remodeler

Cagle Home Services
01.2020 - 08.2022

Gutter Technician

Marsh Building Products
02.2017 - 01.2020

Service Manager

Great Roofing & Restoration
04.2014 - 01.2017

Bullitt Central

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Dustin Teuteberg